Senior Business Analyst - Remote Canada na Smiledigitalhealth

The Senior Business Analyst will support delivery of healthcare customer projects, with a focus on functional requirements gathering, analysis, and documentation. This includes the creation of Functional Requirements Documents, user stories, use cases, process flows, and light data mapping activities (e.g., HL7 v2 to FHIR). Familiarity with FHIR, interoperability standards, and CMS mandates is a strong plus. The role is critical to successful implementations, working closely with developers, Solution Architects, Product Managers, and customer stakeholders to ensure high-quality delivery.

Responsibilities:

Gather and document functional, non-functional, and technical requirements using stakeholder workshops, interviews, and appropriate requirement-gathering techniques.

Lead process redesign and gap analysis for both frontend/backend solutions and integrations with Smile Digital Health’s FHIR-based clinical data repository.

Prepare Functional Requirements Documents (FRDs), BRDs, user stories, acceptance criteria, and process maps to support customer and internal projects.

Link customer requirements to project objectives and priorities, ensuring alignment with Smile’s platform capabilities.

Collaborate closely with developers, Solution Architects, Product Managers, Technical Leads, and Technical Account Managers to deliver the best possible solutions.

Produce documentation to a high standard, including clear, concise reports and presentations that communicate complex concepts effectively.

Own and deliver work packages of moderate to large size and complexity, balancing both Agile and waterfall delivery approaches.

Help Agile leads facilitate Agile ceremonies such as sprint planning, backlog grooming, sprint reviews, and retrospectives as needed.

Apply judgment and experience to solve problems, identify risks, and address issues proactively.

Apply change management techniques to support smooth adoption and positive outcomes in complex environments.

Identify and suggest improvements in internal processes and contribute to the creation of best practices.

Mentor, lead, and assist associate/intermediate Business and Integration Analysts on the team.

Ensure accurate and timely reporting of all working hours, with proper use of the project management tool for billable tracking.

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