Application Administrator Senior na Charlottenc

Date Opened: Wednesday, September 10, 2025 12:00 AM

Close Date: Wednesday, September 24, 2025 12:00 AM

Department: Innovation and Technology Department

Salary: $96,323.00 - $120,404.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

We are seeking a skilled and motivated Unified Endpoint Management (UEM) Administrator to support and enhance our enterprise endpoint management operations. This role will focus on key UEM functions, including print management, conference room technology (WebEx), Windows endpoints, mobile devices, and server patching.

The UEM Administrator will play a vital role in device configuration, troubleshooting, security compliance, and process automation, ensuring optimal performance and user experience across the organization. This position requires a technical problem solver with a customer service mindset, strong collaboration skills, and a passion for optimizing IT environments

Unified Endpoint Management & Device Support

• Manage Windows endpoints and mobile devices, ensuring proper configuration, security policies, and compliance.
• Implement and maintain print management solutions, troubleshooting hardware/software issues and optimizing enterprise printing infrastructure.
• Support conference room technology, including WebEx and AV solutions, ensuring seamless operation for meetings and events.
• Assist with server patching and compliance updates to maintain security best practices across all managed endpoints.
• Deploy and manage Click-to-Run applications and enterprise software solutions for end users.
• Monitor endpoint security policies, including GPO replacements, compliance policies, and vulnerability management.

Process Improvement & Automation

• Identify and implement efficiency improvements in device deployment, patching, and security management.
• Assist in automating endpoint management processes using PowerShell scripting and endpoint management tools.
• Work closely with the Digital Content & Collaboration teams to ensure smooth integration and interoperability across enterprise platforms.

Technical Support & Cross-Functional Collaboration

• Provide tier 2/3 technical support for escalated endpoint-related issues.
• Collaborate with other IT teams to enhance cross-functional assistance between UEM and Digital Content & Collaboration teams.
• Document troubleshooting steps, best practices, and technical procedures to support knowledge sharing and team development.
• Act as a technical SME for specialized UEM technologies, assisting team members and end users.

Qualifications & Skills

Minimum Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in Windows endpoint management, device configuration, and enterprise application deployment.
• Proficiency with UEM tools such as Microsoft Endpoint Manager (Intune), SCCM, VMware Workspace ONE, or similar platforms.
• Strong knowledge of Windows and mobile device management, including security policies and compliance enforcement.
• Customer service-oriented with the ability to handle escalations and provide clear, professional support.

Preferred Qualifications

• Experience in IT operations or endpoint security
• Experience with server patching, print management, and AV/conference room technologies (WebEx, Teams, Zoom).
• Familiarity with PowerShell scripting and automation for endpoint management is a plus.
• Strong analytical and troubleshooting skills with a proactive problem-solving mindset.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently while also collaborating within a team environment.

Why Join Our Team?

• Opportunity to work on cutting-edge UEM technologies and drive process improvements.
• Collaborative and dynamic IT environment, focused on continuous learning and growth.
• Competitive salary with opportunities for career advancement and cross-training in multiple IT disciplines.
• Make a direct impact on enterprise IT efficiency and security.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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