Work Study - Learning Commons Student Assistant na Lower Columbia College, WA

About the Department

The Learning Commons is a collaborative learning space made up of three departments: the library, tutoring, and eLearning. Library employees manage the library’s materials and room reservations, while our librarians assist students with research. The tutoring team provides peer tutoring assistance to students, and eLearning helps with various technologies. Learning Commons Student Assistants perform a variety of tasks in support of library operations including; checking materials in and out, shelving materials, answering basic informational and directional questions, answering basic technical questions, troubleshooting technology and equipment, and providing excellent customer service to a diverse client-base at a busy service desk. Learning Commons Student Assistants are expected to perform duties according to library standards of accuracy, timeliness, tact, and confidentiality.

Position Duties

? Staff the Learning Commons desk and perform basic circulation and eLearning functions (checking
materials in and out, answering questions, providing students with technical support, etc.)
? Provide a welcoming reception and excellent customer service to all patrons
? Answer basic technical, informational, and directional questions in-person and by phone
? Sort, shelve, and retrieve materials in Dewey Decimal and alphabetical order
? Handle multiple tasks and patrons while maintaining quality standards and providing excellent
customer service
? Input data into the library inventory automated circulation system
? Assist with set up, testing, maintenance, and circulation of eLearning instructional technologies and
media, including webcams, headphones, tablets, and related items
? Assist in the development of tutorials, promotional materials, and website content
? Follow FERPA and other applicable policies when working with students and community members
? Provide direct assistance to students who need support troubleshooting computer issues and escalate
to other support services as needed (eLearning staff, Tech Check, etc.)
? Cross-train in common Tutoring questions and duties
? Perform opening and closing duties
Other duties as assigned

Minimum Qualifications

REQUIRED: Work-study recipient (check with Financial Aid for funds awarded)
MUST be enrolled at LCC a minimum of 6 credits
MUST be able to work a minimum of 12 hours per week
MUST have at least 1 year left at LCC
MUST have experience with software such as the Google Suite (Drive, Sheets, Docs, Gmail), Microsoft
Office Suite (Word, Excel, PowerPoint), and have basic computer skills
Excellent customer service skills (experience with frontline customer service preferred)
Ability to work in a fast-paced environment
Ability to be detail-oriented and organized, while constantly being interrupted
Ability to work quietly, neatly, accurately, and efficiently
Flexible, reliable, and punctual
Great communication skills
Ability to bend, push, climb and/or carry up to 30 pounds
Patience and confidence in working with a diverse student body
Pass a background check

Other Qualifications

Equal Employment Opportunity
Lower Columbia College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, citizenship or immigration status, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Reauthorization Act and Washington State's Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. All Inquiries regarding compliance with Title IX, access, equal opportunity and/or grievance procedures should be directed to Kendra Sprague, Vice President of Foundation, HR & Legal Affairs, 1600 Maple Street, PO Box 3010, Longview, WA 98632, [email protected], Phone number, (360) 442-2120, Phone number/TTY (800) 833-6388.

• Learn more on our Non-Discrimination and Anti-Harassment page. 
• The college is compliant with Title IX best practices. For more information, visit About Title IX.
• The college encourages qualified members of protected classes to apply.  

Mission, Vision & Values

• Resume
• Cover Letter (Letter of Interest)
• Work study award letter (please attach to application, if you are unable to attach during application process, this will be required prior to employment in a work study position)
• Unofficial transcripts (if applicable)

• If you are hired, you will need to provide proof of identity and documentation of U.S. citizenship or appropriate legal authorization to work for the duration of this position as required by the Immigration Reform Control Act of 1995.
• Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• The College is committed to maintain an environment for teaching and learning which is free of drugs and alcohol.