Career Opportunity

Come join our team at this exciting time and apply for the Manager, Corporate Deliverables position!

What You Will Do

Supporting the Chief Strategy and Customer Officer, this strategic leadership position is responsible for overseeing the development, implementation, tracking, coordination and management of key operations department workplans, processes, key performance indicators (KPI’s) and related activities to support and ensure the team meets Chief, CEO and Board deliverables and priorities. The work includes ensuring timely reporting to the Board and executive committees on the status of various strategic initiatives, critical programs, key performance measures and other priorities within the strategy and customer experience group.  Ensuring consultant engagements support workplans, strategic initiatives, critical programs and tracking department workplans, key performance measures, preparing briefing notes, board reports and presentations for internal and external stakeholders is essential.  The position is responsible for the coordination and operation of various initiatives and meetings including action list developments, tracking decision making processes, strategic planning development and ensuring participants meet individual Chief expectations on deliverables. The position will work closely with various Department Heads to ensure coordination on deliverables in accordance with CEO priorities and workplans.  The position will be responsible for delivering on special initiatives as part of the five-year TTC Corporate Plan, for monitoring and overseeing performance improvement with an innovative, strategic, and forward-thinking approach.  The successful incumbent will be responsible for project coordination, risk management, reporting and prioritization which align with corporate goals and objectives as well as track corporate deliverables to their completion. At the forefront, will be effective stakeholder communication and continuous improvement as it relates to enhancements to project processes and the implementation of best practices.  This position will demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment and help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.  This position will participate in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring?

•    Completion of a university degree or college diploma in a related discipline (i.e., Business/Public Administration/Project Management) or a combination of education, training and experience deemed to be equivalent.
•    Experience working in a leadership position within a unionized environment would be considered an asset.
•    Demonstrated experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting corporate objectives.
•    Thorough knowledge of business development, with advanced strategic planning and project/program management skills and experience to implement corporate level initiatives.
•    Highly advanced leadership and facilitation skills, with extensive experience motivating, directing and influencing individuals across multiple operational and business areas.
•    Demonstrated ability to work with senior management/executive on complex projects.
•    Familiarity with computers and computer-based techniques and applications related to the work.

What Skills Do You Bring?

•    Use office technology, software and applications
•    Understand and apply administrative policies, processes, and procedures
•    Apply analytical skills
•    Demonstrate knowledge of the industry and / or sector
•    Plan and organize activities / projects to meet section and organizational goals
•    Develop/document policies and procedures
•    Manage projects
•    Create, document, and manage information and records
•    Assess and manage corporate risk
•    Demonstrate appropriate and effective interpersonal communications through various media

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve. 
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities. 
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan. 
• A comprehensive package that covers health, dental, vision and more. 
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. 

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially. 

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. 

We thank all applicants for their interest but advise only those selected for an interview will be contacted.