Lead Scheduling Specialist na Agape Network

Why would you love working at Agape?

We are a faith based non-profit organization dedicated to restoring individuals and families to psychological, social, physical, and Spiritual health. You will be working with a team of passionate professionals eager to provide you with the necessary tools and knowledge to succeed and build your career.

The Scheduling Specialist will ensure the effective management of all behavioral health outpatient referrals to ensure all administrative paperwork is completed to facilitate the process of initiating outpatient services for new clients. The Scheduling Specialist will perform a wide variety of tasks throughout the life cycle of the referral to assure that the process of initiating services is easy and effective for clients.

Benefits Highlights

Balance: Competitive compensation and benefit package that includes two weeks of paid Vacation and PTO plan: 11 paid Holidays, life plan, legal assistance; 403b and more.
Development: Leadership development, personal and professional growth.
Culture: Loved and faith-based mission, respect to diversity; going through expansion and growth

Essential Duties and Responsibilities:

• Contacts and schedules intake assessments for potential clients referred by community agencies and Outreach Liaisons.
• Conduct outreach activities and assist with planning community activities in Miami-Dade as needed.
• Maintain communication with schools’ personnel, families/caregivers, natural supports, churches, public housing facilities, courts, hospital, and any other referral sources.
• Responsible for preparing and conducting required trainings for new hires in the scheduling department.
• Assis wit follow up client compliance
• Coordinate department meetings under supervision of Social Services Manager.
• Assist in contacting the patient on a timely basis for all scheduling requirements.
• Assist in setting up appointments and reschedules as necessary.
• Assist in creates new Credible profile for new clients and upload referral to client’s chart
• Ensures client’s demographic information is accurate and up to date in Credible.
• Assist in confirming completion of intake with therapist, update census and change the client’s status to active.  
• Assist in maintaining necessary documentation for ongoing operations
• Communicates with referrals sources to provide updates and follow up as needed.
• Assist in confirming completion of intake with therapist, update census and change the client’s status to active.  
• Complete all program reports as needed per Social Services Manager.
• Responsible for monitoring all referral received and follow-up in a timely manner.
• Perform other related duties as assigned by Social Services Manager.

Who we are:

Since 1981 we have been transforming the life of thousands. We are looking to continue helping more members of our community. We are now expanding and looking to build a bigger and stronger team of empathetic and caring mental health professionals. 

Education and/or Experience:

High School diploma or equivalent.

Our Mission is to “Restore individuals and families to psychological, social, physical, and Spiritual health.”

Agape Network is an Equal Opportunity Employer and a Drug-Free Workplace.