Chief Commercial Officer na YMCA of Greater Hartford

The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body.  Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.

POSITION SUMMARY:

Under the direction of the Chief Executive Officer, The Chief Commercial Officer (CCO) is a senior executive responsible for overseeing the commercial strategy, safety and initiatives of Greater Hartford YMCA. The CCO will drive new commercial market opportunities, membership, association savings and program development and quality efforts to achieve the YMCA’s growth and revenue goals. 

Benefits Include

• Tuition Reimbursement. Up to $1,000 per year.
• 50% Tuition Discount from Post University.
• FREE Y Membership – Value $750.
• Childcare discount: 50% off first child, 25% off second child.
• Standard program discounts (Swim Lessons, Camp, Sports)
• Paid Time Off
• Full Time (30+ hours) Benefits: Medical, Dental, Vision. (90% of employers paid premiums for medical for employees of high-deductible plans.
• Generous Retirement Savings (full and part-time). 12% of current employers contribute after 2 years of service working 1,000 hours a year.
• Employee Assistance Program (EAP) Free confidential services, resources, and counseling.
• Free 6-month SNOO rental for expecting parents working 20 hours or more.

ESSENTIAL FUNCTIONS:

Strategic Commercial Leadership

• Develop and implement the YMCA’s commercial strategy in alignment with business goals and objectives.
• Identify and assess new program and market opportunities, trends, and competitive dynamics to drive growth and innovation.
• Collaborate with the executive team to set strategic priorities and goals for program growth initiatives.

Membership and Program Development

• Oversee the development and execution of program strategies to achieve revenue targets and market share growth.
• Lead the Membership and Program Development team in identifying and pursuing new business opportunities and partnerships.
• Foster strong relationships with key members, partners, and stakeholders to drive growth.

Customer Service and Retention

• Develop and implement member retention strategies to enhance member satisfaction and loyalty.
• Oversee the management of customer service operations, ensuring high-quality service delivery and issue resolution.
• Implement customer retention programs to maintain and grow the customer base.

Financial Management

• Collaborate with the CFO and COO to develop and manage new commercial markets and program budgets.
• Monitor budget performance, ensuring the YMCA meets its revenue, profitability, and growth targets in market areas.
• Optimize pricing strategies, sales incentives, and promotional activities to drive revenue growth.

Team Leadership and Development

• Lead, mentor, and develop the team, fostering a culture of high performance and continuous improvement.
• Promote collaboration and effective communication within the team and across the organization.
• Identify and address training and development needs within the team.

Stakeholder Engagement

• Serve as the primary point of contact for large vendor matters with internal and external stakeholders.
• Communicate the YMCA’s vision, strategy, and performance to the executive team, board of directors, and other stakeholders.
• Build and maintain strong relationships with industry leaders, partners, and key stakeholders.

Other Items 

• Establish and align financial policies, procedures, reporting, and control systems with the Strategic Plan of the Association.
• Stay abreast of trends and regulations to ensure effectiveness and compliance for the organization.
• Build, develop, and manage a team capable of carrying out needed initiatives. 
• Perform other related duties as assigned by the President/CEO.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Sales, or a related field. Minimum of 10-15 years of progressive experience in YMCA management, with at least 5 years in a senior leadership role. Experience in non-profit is highly desirable.
• An energetic, forward-thinking and creative individual with high ethical standards, and a team player.
• A strategic visionary with sound technical skills, analytical ability, and good judgment and management skills. 
• A well organized and self-directed individual with excellent written and verbal communication skills.
• The ability to make effective and persuasive speeches and presentations on controversial or complex topics to the Board and other external and internal audiences.
• A decisive individual who possesses a “big picture” perspective and is well versed in systems.

YMCA COMPETENCIES (Organizational Leader):

Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.

Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement.

Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

PHYSICAL REQUIREMENT:

• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift up to 50 pounds in weight.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency