Seasonal Administrative Assistant na eCard Systems

Description

Company Overview 

eCard Systems is the leading manufacturer of physical gift cards supplying over 50,000 small merchants across the US and Canada via its partnerships with leading “point of sale” (POS) solutions providers such as Square and Toast. 

Role Description 

We are seeking an organized and positive Administrative Assistant to provide support to our Accounting department during our busy season (September through January.) This role excellent communication and organization skills, the ability to handle confidential financial information, and Excel skills. 

Work Location: Brentwood, TN. This is a fully onsite position.

Work Hours: 30-40 hours a week, Monday-Friday. Office hours are 8am-5pm. 

Seasonal Job: This job runs from late September through early January depending on order flow. 

Wage: $19-22 depending on experience

Tasks may include: 

• Performs basic office tasks, such as filing, scanning, shredding documents, processing the mail, and answering phones, etc.
• Customer Service - Handle phone calls, voicemails, and emails related to billing inquiries, payment issues, and account updates. 
• Identify and manage duplicate customer accounts, ensure accurate records, and update financial data as needed. 
• Prepare, send, and track DocuSign documents from initiation through to secure completion. 
• Process customer payments, update billing information, and send requested invoices. 
• Contact customers regarding updating expiring credit card or invalid payment information

Requirements

Skills

· Dependability 

· Problem-solving

· Organization 

· Excellent time management

· Confidentiality

· Independence

· Excellent verbal and written communication skills

· Customer service

· Teamwork 

· Integrity and a willingness to learn

· Attention to detail

· Strong numeracy and analytical skills preferred. 

Education and Experience Requirements: 

· Previous office experience 

· Hands-on experience with spreadsheets

· Data entry experience

· Confidence in working with large Microsoft Excel and CSV files; formulas, custom sorting, conditional formatting and more. 

eCard Systems participates in E-Verify and will provide the federal government with the Form I-9 information of hired employees to confirm they are authorized to work in the US. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.