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Lead - Regional Demand Generation na Tata Teleservices (Maharashtra) Limited

Tata Teleservices (Maharashtra) Limited · Bangalore, Índia · Onsite

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Job responsibility

 

Responsible for Usage monitoring and enhancement - 

 

  • Deep Understanding of call center operations (Process Designs; Directions to staff on what to do and how to improve)
  • Maturity to manage multiple processes and Telecalling set up;
  • Ability to manage the complaints and request of low Revenue base and close looping with varied stakeholders;
  • Proactively Anticipate the potential gaps and concerns and intervene in timely manner to bridge gaps;
  • Works closely with Usage Lead to get the campaigns executed in timely manner;
  • Manages Vendor and leverages vendor to bring value to UnR function. 
  • Share Reports/Dashboards on all processes handled in timely manner. 

 
Span of control: National  
No. of reports (direct & indirect)- if any  NA
Key Customer External Customers
  Internal Product & Marketing, Sales, CSO, Finance, HR, Technology etc.
       
  Necessary Preferred
Skills  
  • Knowledge of Call Center Ops
  • Business understanding
  • Customer management
  • Project management
  • Networking and persuasion skills
  • Market knowledge
 Telecom experience
Qualification BE+MBA Preferably top institutes
Overall Work Experience  6 - 8 years of relevant experience in telecom industry

 
Behavioural  Attributes
  • Drive for Innovation 
  • Result oriented
  • Customer Focus
  

Company

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.
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