Security Team Member - Seasonal (18+) na Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The ideal Security Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Security team, providing a safe and secure environment for our guests, managers and front-line team using guest service techniques while securing Company assets. The right person will work to manage and diffuse incidences through positive guest interactions.

WHAT WE EXPECT FROM YOU:

• Provide a safe and enjoyable experience for our guests
• Patrol entire resort area, inside and out
• Contact and assist police with investigations as needed
• Assist in accident investigations
• Coordinate with other departments parking needs and expectations
• Assist parking attendants and/or other departments as needed
• Attend court hearings as needed
• Assist in special events
• Check stairwells, fire exits, and mechanical rooms
• Answer the security office telephone as needed
• Be familiar with and understand the Resort's Emergency Action Plan and evacuation procedures and carry out emergency procedures as necessary
• Control crowds as required
• Maintain a shift log
• Direct emergency services in and out of the resort

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures