Laundry/Resort Services Supervisor - FT na Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The Resort Services-Laundry Supervisor at Bear Creek Mountain Resort is a dual-role leadership position responsible for overseeing both the resort's laundry operations and the cleanliness of public spaces. This team-focused individual will lead and support staff in maintaining high standards of service, cleanliness, and efficiency across common areas and guest linens. The ideal Supervisor for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Resort Services/Laundry teams by working with and leading the team to ensure the common areas of the resort are clean and linens are in adequate supply to Bear Creek Standards enhancing the guest experience.

WHAT WE EXPECT FROM YOU:

Laundry Operations:

• Supervise all aspects of the laundry process to ensure timely delivery of clean linens and towels to housekeeping closets and spa areas.
• Operate and train staff on the use of commercial laundry equipment including industrial irons.
• Maintain inventory of linen, terry, chemicals, and cleaning supplies; unbox and distribute deliveries.
• Ensure daily collection of dirty linens and trash from guest rooms and public spaces.
• Track linen usage and report shortages or issues promptly.
• Maintain cleanliness and organization of laundry area.
• Ensure proper use of cleaning chemicals and safe operation of equipment.

Resort Services Operations:

• Oversee the cleanliness and maintenance of all common resort areas: hotel lobbies, corridors, restrooms, restaurants, pools, and spa.
• Provide a strong floor presence to inspect work, complete checklists, and coach staff in real time.
• Support guest recovery efforts by investigating and resolving guest service failures
• Respond to and resolve guest requests via HotSOS or as directed.
• Manage keys, radios, and other resort equipment per security protocol.
• Lead or assist in deep cleaning projects and special event preparations.

Supervisory Responsibilities:

• Ensure adequate staffing based on occupancy and events.
• Assist with hiring, training, scheduling, payroll, directing and evaluating teams.
• Coordinate daily team member assignments, assign tasks, and adjust assignments as needed during shifts.
• Submit maintenance requests and communicate urgent repairs to Facilities Maintenance.
• Occasionally work evening and overnight shifts to oversee other shifts.
• Act as a role model in professionalism, punctuality, communication, and guest service

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by General Manager, Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures