Senior Organisational Design Advisor na NSW Government Department of Customer Service (DCS)

Senior Organisational Design Advisor

Clerk Grade 9/10
Salary Range: $129,464 - $142,665 + super
Employment Type: Temporary up to 12 months, Full-time
Location: McKell, Parramatta or Gosford

Are you passionate about building agile, future-ready workforces that deliver exceptional customer outcomes? We’re seeking a Senior Organisational Design Advisor to partner with business leaders, shape fit-for-purpose structures and roles, and provide expert, data-driven insights that align our organisation’s design with strategic priorities, digital transformation, regulatory reform and customer experience excellence.

About the team:

Join the Workforce Planning & Strategy team within People & Culture at the Department of Customer Service. We’re a collaborative team that supports the organisation in building a future-ready workforce. You’ll work closely with business leaders, change teams, and HR partners to deliver innovative organisational design solutions that drive transformation and improve service delivery across NSW.

About You:

To be successful in this role, you will have:

• Demonstrated experience in organisational design, workforce planning, or strategic HR within a complex organisation
• Strong analytical and stakeholder engagement skills, with the ability to influence and negotiate across diverse groups
• Proven ability to use data and evidence to inform structural decisions and improve workforce outcomes
• Proven ability to manage competing priorities and deliver high-quality outcomes in a dynamic environment
• A collaborative mindset and a commitment to continuous improvement and innovation

About Us:

The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.   

Looking for more information about the role?

Reach out to Melissa Ancuk, People Partnerships Manager, at [email protected] to learn more about this incredible opportunity.

What's next?

Your application should include an up-to-date CV and a cover letter that clearly details your relevant skills and experience for this position.

Salary Grade 09/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, September 15th, 2025 at 10:00 am 

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process