Front Desk Associate/Concierge (Part - Time) na PMP Management

Description

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a

Front Desk /Concierge for our Regents La Jolla (9253 Regents Road, La Jolla, San Diego, CA).

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing

extraordinary services to common interest developments throughout Southern California, Arizona, Utah,

Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with

the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides

our team members a unique opportunity to develop and grow their careers. Our people-centric culture

attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our

growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms

below:

Instagram/pmpmanage 

Facebook/pmpmanage 

LinkedIn/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing

team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for

providing extraordinary customer service to our valuable clients.

Position Description: The Resident Service Associate (Concierge) will work at the reception of a modern

condominium community to assist the on-site management office with administrative responsibilities. This

allows our General Manager to stay focused on their key objectives and offer a level of service, expertise, and

knowledge that surpasses our clients' expectations, putting people before profits.

Duties & Responsibilities:

• Greet all residents and visitors, providing hospitality-like service.

• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions

and requests are addressed in a timely fashion.

• Serve as the primary layer for access control and key management.

• Work with the General Manager to provide regular and consistent communications to membership

with community updates and events via newsletters, e-mail, mail, phone, etc.

• Address walk-up resident service requests.

• Answer all front-desk calls and address call-in resident service requests.

• Update the association website and portal, including both document folders and the community

calendar, ensuring all information is up to date.

• Work with the General Manager to ensure all service requests are addressed in a timely manner,

providing updates to the respective resident as necessary.

• Proactively reach out to owners regarding any non-compliance or delinquency matters.

• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support

as necessary to ensure they’re able to meet their operational duties and obligations.

• Perform various other duties as assigned.

Required Qualifications:

• 4-year college Degree preferred but not required

• 3-4 Years of experience in an administrative role

• Extraordinary customer service skills

• Ability to perform under deadlines and pressure, combined with strong problem-solving skills

• Ability to multitask in a fast-paced environment

• Exceptional writing and communication skills

• Proficient in Microsoft Office applications

• Proficient in reviewing and understanding budgets and financial statements

• Strong organizational skills

• An honest, responsible, optimistic, and enjoyable demeanor

• Able to carry and move items up to 20 pounds

• Ability to build rapport with residents, team members, and vendors

Requirements

Work Schedule for this role:

Monday, Tuesday and Sunday: 9:30 am - 6:30 pm