Seasonal Tent IT Technician na Metropolitan Ministries Inc

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: 18.00

Job Functions:

The Seasonal Tent IT Technician ensures proper operation of computer, audio, and video equipment in our holiday tents, enabling end users and clients to perform their tasks effectively. Responsibilities include installing, diagnosing, repairing, and maintaining PC hardware, sound systems, and video equipment to ensure optimal performance. This role involves receiving, prioritizing, documenting, and actively resolving issues reported via phone, email, or in person.

Essential Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or via email
• Perform troubleshooting using diagnostic techniques and relevant questioning
• Determine the best solution based on the issue and details provided by customers
• Escalate unresolved issues to the next level of support personnel
• Record events, problems, and resolutions in support logs
• Follow up and update customer status and information
• Relay customer feedback or suggestions to the appropriate internal team
• Identify and suggest possible improvements to support procedures
• Work the hours consistent with the tent operations which may include early mornings to late afternoons as well as some weekend work.

Tentative Schedule:     

• October 15 – November 1: Tent Setup (All Tents) — All Day, Schedule TBD (weekdays)
• November 10: 8:15 AM – 9:15 AM
• November 11: 8:15 AM – 9:15 AM
• November 17: 8:15 AM – 9:15 AM
• November 20 – 22: 8:30 AM – 5:30 PM
• November 24: 8:15 AM – 9:15 AM
• November 25: 8:30 AM – 5:30 PM
• November 26: 8:30 AM – 1:00 PM
• December 1: 8:15 AM – 9:15 AM
• December 2: 8:15 AM – 9:15 AM
• December 8: 8:15 AM – 9:15 AM
• December 13: 8:30 AM – 5:30 PM
• December 18 – 20: 8:30 AM – 5:30 PM
• December 22 – 23: 8:30 AM – 5:30 PM
• December 29 – 31: Tent Teardown (All Tents) — All Day, Schedule TBD (weekdays)

Requirements

Education and Experience:

• Proven experience as a help desk technician or in an IT customer support role

Skills Requirements:

• Tech-savvy with working knowledge of computer hardware, video projectors, and TVs
• Familiarity with soundboards, DMX cabling, and speakers is a plus
• Solid understanding of Windows systems, iPads, mobile devices, and other tech products
• Proficiency with Microsoft tools such as Teams, Excel, and Word
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills and proficiency in English
• Customer-oriented and calm under pressure

Physical Requirements:

• Must be able to tolerate outdoor temperatures consistent with Florida’s climate
• Must be able to stand, walk, bend, stoop, and stretch for prolonged periods
• Must be able to lift 50 lbs. or more
• Must be able to work in and operate a scissor lift at heights up to 40 feet
• Must provide in-person, hands-on technical support at the deskside level and work in outdoor environments

Other:

• Must be legally authorized to work in the United States
• Must pass required pre-employment background screening
• Must have a valid driver’s license and a clean driving record
• Must be available to work flexible schedules during the holiday season (October–December) and special events
• Must be able to work at our tent locations in St. Pete, Tampa, and Pasco, FL
• Must have reliable transportation and be able to travel between tent sites as needed
• Must be available for regular hours, with possible weekend work and open availability; some local travel may be required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. 

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [email protected]