Manager, Housing Choice Vouchers na Evergreen Residential Holdings, LLC
Evergreen Residential Holdings, LLC · Charlotte, Estados Unidos Da América · Onsite
- Professional
- Escritório em Charlotte
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
We are hiring a Manager for the Housing Choice Voucher (HCV) team in our Property Management department. The incumbent will be accountable for ensuring the efficient management of HCVs processes from initial application to move-in status. This is a hands-on role and will also manage a team. A primary objective is to collaborate in creating a positive team environment and leading a team to deliver customer service excellence and meet KPI targets.
This is an office-based position in Charlotte, NC, and requires in-office attendance five days a week, Monday through Friday.
The Role: This position includes, but is not limited to, the following responsibilities:
- Lead, mentor, and develop a team of HCV Specialists, fostering a culture of accountability, compliance, and high performance.
- Establish performance goals, conduct regular evaluations, and create professional growth opportunities for staff.
- Provide escalation support, coaching, and conflict resolution for complex resident or applicant concerns.
- Oversee the full lifecycle of HCV applicants, ensuring timely processing from application to move-in.
- Implement strategies to resolve high-priority or stalled cases, minimizing delays in approvals and move-ins.
- Monitor workload distribution and provide operational backup during peak volume periods.
- Standardize processes, workflows, and documentation across the HCV function to improve efficiency and compliance.
- Ensure all HCV activities comply with HUD regulations, Housing Authority policies, and internal standards.
- Partner with Legal and Compliance teams to implement new HUD requirements and regulatory updates.
- Oversee audits, respond to findings, and implement corrective actions as needed.
- Produce and analyze performance reports for executive leadership, identifying risks, trends, and solutions.
- Partner with Construction and Maintenance to ensure inspections are scheduled, completed, and passed in a timely manner.
- Work closely with Accounting team to oversee HA payments, allocations, and financial accuracy.
- Collaborate with Collections and Renewals on matters such as HAP contract renewals, nonpayment cases, and communications with Housing Authorities.
- Support Property Management system enhancements and ensure HCV processes are fully integrated into technology platforms.
- Maintain clear and consistent communication with applicants, residents, Housing Authorities, and internal partners.
- Resolve escalated concerns with professionalism, balancing compliance and customer satisfaction.
- Serve as a subject matter expert on HCV program operations for internal and external stakeholders.
- Drive process improvements that enhance resident experience, reduce inefficiencies, and strengthen compliance.
- Lead special projects as assigned by senior leadership, contributing to organizational goals and innovation in the HCV space, ensuring fair outcomes, and fostering positive resident satisfaction.
- Projects and additional duties as requested.
Qualifications and Experience
- Bachelor’s degree in business, public administration, or a related field preferred; equivalent experience considered.
- 5+ years of property management experience, with at least 5 years in the Housing Choice Voucher (HCV) program.
- 3+ years of proven team management or supervisory experience.
- In-depth knowledge of HUD guidelines and HCV compliance requirements.
- Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities.
- Proficiency with property management systems and Microsoft Office Suite.
- Exceptional communication and interpersonal skills, with the ability to build effective relationships across diverse stakeholders.
- Demonstrated leadership in driving team performance, fostering accountability, and achieving results.
- Highly motivated, proactive, and adaptable to changing priorities.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
