Vision RT is a rapidly growing MedTech which is transforming radiation therapy for cancer patients, helping to make it more accurate, effective and comfortable. We are the inventors of, and the market leaders in, Surface Guided Radiation Therapy (SGRT). This technology uses advanced 3D cameras to track surface data, for more guidance across every step of the radiotherapy workflow.
Our SGRT solutions are used in 24 out of the 25 “Best Hospitals for Cancer,” as tracked by US News & World Report.
We’re one of Britain’s fastest-growing private tech companies, as recently recognised by the 2025 Sunday Times 100 Tech list. We’re also the proud winners of a 2024King’s Award for Enterprise, the UK’s most prestigious accolade for business excellence.
With around 300 employees globally, and offices in the UK, Poland & the USA, Vision RT operates independently as part of the Danish company William Demant Invest A/S - one of the world’s largest investors in healthcare companies. Vision RT staff members have the security and reach that comes with being part of a large global enterprise, combined with the freedom and agility of a startup.
This is a company with strong values, a clear mission and a bright future. It’s an exciting and rewarding place to work.
About the role
In this position, you will be responsible for providing technical support for both software and hardware, troubleshooting and resolving technical issues. Key duties include analyzing system logs, preparing root cause analysis (RCA) reports, and optimizing software deployments on Windows systems. You’ll manage issue backlogs through Azure DevOps, support the full software development lifecycle, and assist with customer system integrations. The ideal candidate should have strong expertise in software engineering, particularly in testing, debugging, and object-oriented programming languages like C# or Java, as well as excellent customer service and communication skills.
Key Responsibilities will include:
Specify, plan, maintain, and diagnose deployments of software applications on Windows clients and servers within customer environments.
Produce and verify change-order documentation to support safe and effective updates to live systems.
Manage and prioritize issue backlogs using Azure DevOps, ensuring timely resolution and clear communication across teams.
Support the full software development lifecycle, including debugging, testing, quality assurance, and deployment.
Apply best practices such as Test-Driven Development (TDD), Continuous Integration/Continuous Deployment (CI/CD), and unit testing.
Assist with customer system integrations during development, rollout, and ongoing support phases.
Provide ad hoc hardware support within the VisionRT ecosystem, including workstation builds and upgrades.
Utilize strong object-oriented programming skills (ideally in C# or Java) and apply design patterns effectively.
Work with databases including SQL, NoSQL, or other relational database systems.
Deliver excellent customer service and communicate professionally with clients and colleagues via phone, Teams, and in person.
Essential Skills and Experience:
Highly skilled in Software engineering in test, this can be from commercial experience (will consider undergraduate degree or Bootcamp in Computer Science, with strong OOP’s skills, ideally C# or Java)
Expertise or good understanding or testing processes like TDD, CI/CD, units tests, etc
Expertise or good understanding or good knowledge of debugging & troubleshooting
Strong coding skills in an OOP language ideally C# i.e. knowing classes, concepts, etc
Experience with design patterns
Expertise or good understanding with SQL, NoSQL, or any RDBMS
Expertise or good understanding of building works stations from scratch or upgrading, either at home or work (i.e. installing; PCIe, Motherboards, RAM, GPU, CPU, etc)
Good soft skills for customer care and ability to deal with business contacts, customers and colleagues, by telephone, Teams and in person, in a warm and friendly manner – nice
Desirable skills & experience
C# & Spec flow
Developed a software application, which may include personal projects or websites.
Hardware testing
Good understanding of computer Networking and Operating system
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
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