Payroll Supervisor na H&M Group

WHAT YOU'LL DO

As a Payroll Supervisor, your focus will be to oversee the daily processing of payroll to ensure accuracy and compliance in accordance with local laws and regulations while providing support to the payroll team delivering excellent customer service. This hybrid role reports into our Payroll Manager, Canada and is based out of our Toronto Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Payroll Execution: Oversee the accurate and timely processing of bi-weekly payroll for a large, multi-province employee population using Payroll and HRIS systems
• Regulatory Compliance: Ensure all wages, deductions, garnishments, and taxes are processed in accordance with federal, provincial, and local laws
• Data Accuracy: Conduct regular audits and reconciliations to validate payroll data integrity and identify discrepancies before processing
• Team Coordination: Provide guidance and task delegation to Payroll Team, ensuring clarity, accountability, and high-quality outcomes
• People Leadership: Foster an inclusive, feedback-driven team culture by modeling H&M values and supporting professional development
• Colleague Support: Act as a key point of contact for payroll-related questions, delivering timely and respectful responses to employees across the organization
• Issue Resolution: Collaborate with the Payroll Manager to address escalations, resolve complex issues, and respond to internal/external audit inquiries
• Controls Enhancement: Recommend and implement internal control improvements based on audit findings, business needs, or process & system changes
• Reporting & Insights: Produce, analyze, and interpret payroll reports to inform business decisions and meet compliance requirements, while maintaining confidentiality including partnership with other key stakeholders
• Process Optimization: Lead efforts to streamline payroll workflows and enhance efficiency through improved procedures or new system functionalities
• Technology Enablement: Lead payroll-related system enhancements by gathering stakeholder requirements, partnering with tech teams & key stakeholders to test and implement updates, and ensuring solutions meet operational needs and drive user adoption
• Status Communication: Keep the Payroll Manager informed of payroll cycle progress, team workload, and any identified risks or opportunities
• Professional Conduct: Uphold the highest standards of discretion, integrity, and professionalism in all payroll communications and data handling

WHO YOU ARE

We are looking for people with…

• 5+ years of Payroll experience
• 3+ years of experience in a supervisory or team lead role
• Experienced in Project Management 
• PCP Certification (Payroll Compliance Practitioner) preferred
• Bilingual English & French Canadian preferred
• Previous experience with Dayforce HCM and SAP systems, or other similar time keeping system required 
• Previous experience at large, fast pace, complex organizations (employee population 4000+) preferred 
• Ensures that payroll team provides excellent customer service according to H&M standards 
• Ability to lead, motivate and develop a team 
• Must be able to effectively collaborate and partner with internal and external teams 
• Ability to think and work strategically; able to plan ahead and foresee opportunities 
• Excellent organizational skills, time management, prioritizing, and able to work with deadlines 
• Customer centric mindset, employee-focused approach to payroll administration 

And people who are...

• Proficient in Microsoft Office, Excel and ability to adapt to Company specific systems 
• Able to communicate verbally and in writing effectively throughout all levels of the company with discretion 
• Inclusive, positive, open to feedback, willing to multitask and learn on the job

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.