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Contractor Services Representative na GAF

GAF · Parsippany, Estados Unidos Da América · Hybrid

US$ 44.013,00  -  US$ 60.518,00

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At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Team Summary
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Job Summary
Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the Certified Contractor Program and warranty registration. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism.

Essential Duties

  • Provide customer service to our customers in a call center environment.

  • Provide proactive service to customers by communicating information regarding GAF's contractor program and warranty registration.

  • Provide supporting information by educating customers on GAF's contractor program and warranty coverage.

  • Process all aspects related to the onboarding of contractors into GAF's Certified Contractor Program (BBB rating, Liability Insurance, Workers Comp, State License)

  • Process all warranty registrations and warranty transfers timely and accurately.

  • Maintain up-to-date and accurate information as it pertains to the contractor's account.

  • Assist contractors with system navigation.

  • Perform other duties as assigned.


Qualifications Required

  • H.S. Diploma or General Education Degree (GED) Required

  • Bachelor’s Degree Preferred

  • Past Customer Service experience Required

  • Excellent verbal and written communication skills

  • Outgoing and energetic attitude

  • Strong computer skills: Google Business Suite

  • Ability to multitask in a fast-paced environment

  • Must be a team player and perform well under pressure

  • Highly organized with great attention to detail

  • Excellent problem-solving capabilities

  • This position is based in our Parsippany, NJ corporate headquarters which currently operates on a hybrid in-office schedule. Though employees are welcome to work in our office on Friday, this position must be performed in-office on Monday through Thursday, with the option to work remotely from the employee's home office on Friday.

Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.

Base Salary Range: $44,013-$60,518

How We Protect What Matters Most:

1. We offer a wide range of health insurance options that include medical, dental, and vision for you and your family. 2. Our Family-Building benefits support the many different journeys to fertility and parenthood. 3. Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions. 4. Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence. 5. Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program. 6. We're committed to fostering a culture that reflects our values to connect, empower, evolve, and inspire. We offer many opportunities for employees to connect with one another, including through our Employee Resource Groups who focus on education and allyship for all of our employees.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).
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