Account Deficiency Representative na Nelbud

Account Deficiency Representative

Join Nelbud's growing team and become a crucial part of the success of the company. Nelbud is The Leader in Fire Protection, Kitchen Exhaust Hood Cleaning, and Grease Trap Services. The Account Deficiency Rep will provide proposals/quotes for service deficiencies that arise with our non-key account customers. The position is empowered to make smart, well-thought-out decisions based on real-time data given to them by the CRM (Customer Relationship Management) and/or FSM (Field Service Management) systems.

Key Responsibilities 

• To be the point of contact and support for the service deficiencies that arise
• Work as a liaison between customers and local Area Managers
• Follow up on completed services and concerns to ensure customer satisfaction
• Quote new or stalled deficiencies as well as complementary services daily 
• Build and manage a pipeline of opportunities
• Work with all personnel and outside contacts to satisfy clients and achieve company sales goals 
• Complete and maintain accurate sales forecasts, data gathering, and reports for business operations

Qualifications and Skills

• 2+ years of experience and knowledge of CRM and FSM systems  
• Experience and knowledge of Salesforce Field Service
• Experience developing quotes 
• Ability to maintain strategies and collect information and data from customers or partners 
• Ability to conduct ongoing customer needs that support customer operations
• Above-average understanding of customer service
• Problem solver and relationship builder 

What Nelbud Offers 

• Competitive base salary plus commission
• All-around health insurance - health, dental, vision, and life
• Access to your money sooner with our Pay on Demand benefit
• Extensive hands-on and one-on-one training 

We love what we do. We know you will too. By leveraging technology and the talents of our world-class staff. We are changing the way people think about their career!

Please apply with an updated resume for consideration. Only qualified candidates will be contacted.