Library Public Services Liaison (Part-Time) na Enoch Pratt Free Library

The Enoch Pratt Free Library has an opening for a flexible and community-focused Part-Time Public Services Liaison to join our Neighborhood Library Services (NLS) Division. This position combines both circulation and information services. The Public Services Liaison will play a key role in connecting patrons to library resources, while also supporting programs, outreach, and cross-departmental coordination.

Reporting directly to the branch manager, this role has varied and engaging tasks in a collaborative environment with opportunities for professional development.  Join us in this exciting role that bridges library services and community engagement! 

Baltimore’s top five languages among English Language Learners are Spanish, Arabic, Chinese, French, and Korean. Applicants who are bilingual in English and any of these or other languages are encouraged to apply.

This position will require you to work on-site, occasionally in the evening and on weekends, and possibly at other library branches throughout the city.

Department: Neighborhood Library Services

Location:  Johnston Square branch at 1100 Greenmount Avenue, Baltimore, MD

Salary: $20.90/hr.

Job Type: Part-Time, On-site and possibly at other branch locations.

Summary of Duties:

• Work under the supervision of the Branch Manager.

• Responsible for assisting with collection development, reference services, readers advisory with emphasis on digital resource sources, literacy needs and assistance with programming.

• Responsible for shelving returned library materials.

• Assists customers with computers, printers, photocopiers, and other equipment.

• Navigates customers through the Library’s website and its digital platforms and databases.

• Assists customers in finding materials in the catalog and locating on the shelves.

• Perform routine circulation and office support duties.

• Register customers for library cards and maintain customer library records; charge and discharge library materials; handle customer registration problems; provide explanation of circulation regulations to customers.

• Collect fees from customers and operation of cash registers and similar library equipment.

• Answer telephones; answer directional questions and refer customers to appropriate personnel; assist customers with operation of library equipment.

• Maintains confidentiality with customer information.

Minimum Qualifications:

• Associates (AA) Degree from an accredited college or university.

• Two years of customer service experience directly with the general public.

• Experience with MS Office suite, web browsers, and Windows software.

• Physical Requirements: Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded equipment; or recurring lifting of heavy items such as boxes of books or journals.

Preferred Qualifications:

• Experience working in a public library or non-profit organization.

• Experience working with vulnerable populations and communities.

• Fluency in Spanish, Arabic, Chinese, French, Korean, or other foreign languages.

Required Knowledge, Skills and Abilities:

• Experience providing excellent customer service to a broad range of customers in an urban environment.

• Ability to establish and maintain effective working relationships with staff at all levels. Strong communication skills - oral, written, and interpersonal.

• Flexible, energetic, and collaborative nature.

• Thorough knowledge and skills with operating contemporary computer equipment, hardware, and software, including working in an online and cloud environment.

• Ability and willingness to learn about and use new and specialized technology and software.

• Ability to explain complex technical procedures to staff and public with patience, thoroughness, and support.

• Ability to exercise initiative and independent judgment.

Position of Trust: Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

Please Attach Your Resume To Be Considered.