Competency Center Manager (Harrisburg, PA, US, 17122) na None

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date 
• Health care eligibility - including medical, dental, vision, prescription and telemedicine 
• Wellness program 
• Employee discounts 
• Short and long-term disability insurance 
• Life and AD&D insurance 
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) 
• Employee Assistance Program 
• 401(k) plan 
• Direct deposit 
• Tuition reimbursement program 
• Paid Vacation 
• Paid Sick Time

Join Our Team as a Competency Center Manager at Epiroc!

As a Competency Center Manager at Epiroc USA, you’ll be at the forefront of our service operations—driving sustainable profitable growth, optimizing performance, and ensuring safe, efficient delivery across our parts, service, remanufacturing, and consumables business. Your leadership will be instrumental in developing talent, improving processes, and reinforcing our reputation for operational excellence and exceptional customer support.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Work Type (Onsite/Hybrid/Remote):

Onsite

Shift Timings (If applicable):

40 hours a week. Flexibility required

Responsibilities:

• Lead, coach, develop, and support a high-performing team by executing all phases of the employee lifecycle, including recruiting, onboarding, training, and performance. management, and succession planning, while fostering a results-driven culture.
• Implement and refine best-in-class operational standards and remanufacturing procedures for Epiroc USA, ensuring safety, efficiency, and continuous improvement using lean methodologies.
• Develop and implement appropriate business strategies and priorities for each targeted market segment utilizing territory management skills with close collaboration with sales teams to ensure full and efficient utilization of the operation.
• Build and maintain strategic customer relationships to ensure high satisfaction, loyalty, and alignment with Epiroc’s long-term service goals.
• Leverage data insights to optimize operations, inventory, and service delivery in a fast-paced, results-driven environment, while aligning with sales teams to meet evolving customer expectations and regional demand.
• Collaborate cross-functionally with sales, product experts, and business line leaders to align local execution with broader commercial and technical strategies.
• Demonstrate visible leadership and a strong sense of accountability for achieving operational results, while maintaining compliance with ethical, social, and environmental standards.
• Establish and grow a technical training center to build workforce capabilities and support the rapid development of critical skills across the region.

 Requirements:

• Bachelor’s degree in operations, business management, or a related field preferred; equivalent combination of education and experience may be considered in lieu of degree.
• A minimum of 5 years of relevant experience in the mining or construction aftermarket sector, ideally with a background in parts and service operations, is highly preferred.
• Strong leadership presence with the ability to motivate others, make timely decisions, and delegate effectively in a dynamic environment.
• Technically proficient with strong mechanical knowledge and the confidence to resolve issues and present root causes to internal and external stakeholders.
• Demonstrated ability to navigate business applications, maintenance platforms, and reporting tools while effectively managing competing priorities in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to develop reports, present ideas, and respond to inquiries across multiple levels.
• Must have a valid driver’s license and be willing to travel as required to support business and customer needs.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team. An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter. Epiroc’s diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at Epiroc.com.