Remote URGENT: Automotive Service Advisor Assistant (US automotive background or experience is required) na WorkStaff360
WorkStaff360 · Toronto, Canadá · Remote
- Junior
- Greet customers virtually (via phone/email) and act as the first point of contact.
- Answer and route incoming calls professionally.
- Schedule customer appointments and service reminders.
- Write and process repair orders with accuracy.
- Assign jobs to technicians, track progress, and relay updates.
- Communicate service updates between customers, technicians, and managers.
- Order parts and coordinate with suppliers for availability.
- Create estimates and present them to customers in a professional, non-pushy manner.
- Provide exceptional customer support with empathy and patience.
- Assist with billing, invoicing, and service documentation.
- Handle warranty company and insurance company approvals for repair jobs.
- Support technicians by relaying key details and ensuring timely task execution.
- Upsell maintenance services where appropriate.
- Perform administrative tasks such as logging records, tracking workflows, and maintaining databases.
Hard Requirements:
- Automotive background or experience in a related field is required
- Active listening and strong customer service orientation.
- Time management and ability to prioritize tasks effectively.
- Adaptability in handling changing schedules and customer needs.
- Technical proficiency with CRMs, automotive service platforms, and web-based tools.
- Problem-solving abilities and initiative in handling customer or workflow issues.
- Attention to detail when processing repair orders, estimates, and parts.
- Empathy and patience when dealing with customers, warranty companies, and insurance representatives.
- Ability to multitask in a fast-paced service environment.
- Professionalism in both written and verbal communication.
- Training will be provided on AutoFluent and CCC One software.
- Expected to use company-provided or recommended systems (e.g., Twilio, RingCentral) for communication.
Schedule:
- 40 hours per week
- Monday to Friday
- 8AM - 5PM Eastern Standard Time Zone
Offer and Benefits:
- $5-$7USD/hour
- HMO coverage after 1 year of employment.
