Hybrid Customer Service Rep na RCD Components

About Us

RCD Components is a premier manufacturer of resistors and a major supplier of capacitors, coils, and delay lines for the commercial, medical, military and aerospace industries. The company’s resistors are utilized in a wide range of high reliability applications such as avionic systems, industrial embedded systems, test and ground support equipment, satellite systems and medical instrumentation. With 50 years of service, RCD’s strengths include flexible manufacturing, resistive technology expertise, and the design and manufacture of high-quality precision parts for demanding applications.

Job Summary

We are seeking a responsive, communicative, and self-motivated Customer Service/Sales Support Representative to support our order management and customer engagement processes. The ideal candidate will be comfortable working with legacy systems, managing time-sensitive tasks, and maintaining a high level of accuracy and professionalism in a fast-paced manufacturing environment.

Key Responsibilities

• Input, verify, and manage customer orders in dated/legacy ERP and CRM systems
• Maintain accurate customer records and ensure data integrity across systems
• Provide timely and professional follow-up with customers regarding order status, lead times, pricing, and product availability
• Work cross-functionally with internal teams (Sales, Production, Shipping) to resolve issues and ensure customer satisfaction
• Monitor email and phone channels for customer inquiries, responding promptly and thoroughly
• Track and escalate issues appropriately to ensure resolution within established timeframes
• Maintain documentation for customer interactions, changes, and escalations
• Perform other administrative duties as needed to support the customer service function

Qualifications

• 2+ years of customer service or data entry experience, preferably in a manufacturing or distribution environment
• Experience working with legacy/dated ERP or order management systems (e.g., AS400, MAS90, older SAP versions) is highly preferred
• Strong written and verbal communication skills
• Proven attention to detail and ability to handle repetitive tasks with a high degree of accuracy
• Self-starter with the ability to manage time and tasks independently
• Professional demeanor and ability to remain calm and courteous under pressure
• Proficient with MS Office (especially Excel and Outlook)

Ideal Traits

• Comfortable navigating older software systems with minimal hand-holding
• Highly organized with a proactive approach to solving problems
• Flexible and adaptable in a dynamic team environment
• Strong sense of accountability and follow-through
• Driven by quality, responsiveness, and customer satisfaction

Why should you join our team?

Our team is growing! We collaborate and use innovation to build meaningful relationships, both internally with colleagues and externally with customers. Our business casual dress code allows your personality to shine through. Our facility is clean, spacious, and located near I-93, with a variety of local restaurants easily accessible.

This position is not eligible for relocation allowance.

RCD Components is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

At RCD, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported. If you are a candidate with a disability and need an accommodation to complete the application process, please contact Caity Dawson at cdawson@rcdcomponents.com. Include your full name and the best way to reach you, along with the accommodation needed to assist you with the application process.