Hybrid Program and Shelter Manager na New Hope Housing

Job Title: Shelter Program Manager

Position Summary

The Shelter Program Manager is responsible for overseeing the day-to-day operational and logistical aspects of multiple New Hope Housing shelter and Permanent Supportive Housing (PSH) sites. This includes ensuring a safe, clean, welcoming, and well-maintained environment for all residents, guests, volunteers, and staff. The role is focused on program logistics, facilities coordination, inventory management, safety compliance, and volunteer engagement.

This position requires a proactive, flexible leader who thrives in a dynamic environment and is passionate about supporting individuals experiencing homelessness. The Shelter Program Manager plays a critical role in ensuring that our facilities operate efficiently and meet high standards of care and support.

Key Responsibilities

Facility and Operations Oversight

• Conduct weekly facility inspections at all Fairfax County shelter and PSH sites, reporting repair needs to County liaison.
• Oversee cleanliness and maintenance including sweeping, mopping, shampooing carpets, waxing floors, and restocking sanitation and safety supplies.
• Ensure routine upkeep of sheds, storage, and freezers with monthly inventory and reporting.
• Coordinate emergency preparedness efforts including monthly restocking of emergency kits and quarterly safety checks (e.g., smoke detectors, fire extinguishers, emergency lights).

Inventory & Supplies Management

• Maintain accurate weekly inventory of cleaning supplies, equipment, and donations.
• Oversee large item disposal, trash management, and seasonal support tasks such as lawn care and snow removal coordination.
• Facilitate deliveries and distributions across program sites, including meals, donations, and essential supplies.

Event & Program Support

• Provide logistical support for organization-led events, including deliveries, setup, breakdown, and staffing when required.
• Assist with Hypothermia Program operations from December through April, including laundry pickup and delivery coordination.

Volunteer Supervision & Engagement

• Oversee volunteer activity during assigned shifts and ensure tasks are aligned with operational needs.
• Serve as a key liaison to volunteers, supporting orientation, assignments, and quality of service.

Administrative and Compliance Tasks

• Complete safety checklists, maintenance logs, and incident reports on schedule.
• Prepare and submit required documentation for supervisor review including inventories, inspections, and maintenance records.
• Ensure all tasks are performed in accordance with New Hope Housing’s safety policies and relevant local regulations.

Expectations of the Role

• Foster a compassionate and trauma-informed environment for residents and guests.
• Maintain high standards of organization, cleanliness, and responsiveness across all program locations.
• Demonstrate flexibility, adaptability, and willingness to work early mornings, evenings, weekends, and provide last-minute coverage as needed.
• Adhere to all traffic laws and safety regulations while operating organization vehicles.
• Represent New Hope Housing’s mission and values with professionalism and integrity at all times.

Performance Evaluation

This position will be subject to quarterly performance reviews to assess:

• Completion and accuracy of inventories and facility reports
• Responsiveness to maintenance and safety concerns
• Communication and collaboration with other staff and volunteers
• Adherence to timelines and task completion
• Contribution to program improvement and resident well-being

Performance feedback will be used to support professional development and guide ongoing responsibilities.

Minimum Qualifications

• High School Diploma or GED; Associate’s degree preferred
• 3+ years of relevant experience in shelter operations, facilities management, or nonprofit services
• Strong communication skills and ability to work with diverse populations
• Ability to lift and move 50–70 lbs regularly
• Valid driver's license with a good driving record (must pass background and motor vehicle check)
• Basic computer skills for documentation and reporting (Excel, Google Sheets, etc.)
• Commitment to New Hope Housing’s mission and values, especially as they relate to dignity, stability, and wellness for all residents

Quarterly Goals: