- Professional
- Escritório em Lehi
Description
Sales Managers will partner closely with their teams of Brand Ambassadors to accelerate business growth while delivering outstanding leadership and support. In this role, you will act as a strategic coach – providing tailored training, tracking key performance metrics, and offering actionable insights to hep Ambassadors hit their target goals. Sales Managers will drive engagement through regular one-on-ones, group trainings, and recognition initiatives, all in service of our mission to uplift, empower, and validate our community.
Essential Job Functions:
- Strategic Sales Leadership: Coach assigned Ambassadors to hit PRS, sponsoring, and Fast Start goals; build simple, repeatable growth plans.
- Ambassador Success Management: Maintain a proactive cadence (1:1s, group calls); communicate updates, incentives, and promotions.
- Recruiting & Pipeline: Run bi-weekly opportunity calls; track lead flow and conversions; equip teams with outreach and follow-up scripts.
- Onboarding Touchpoints: Conduct a monthly Welcome to Younique call and hold 1:1 milestone calls with Ambassadors as they reach Fast Start checkpoints (FS1-FS3) to celebrate wins and reinforce next steps.
- Performance Monitoring & Forecasting: Track KPIs (PRS, sponsoring, FS progress, retention); forecast monthly results; course-correct with action plans.
- Retention & Reactivation: Identify churn risk; run re-engagement plays; partner with leaders to stabilize and grow key teams.
- Training and Enablement: Deliver weekly micro-trainings (product, Y-App, social selling); publish playbooks, calendars, and challenge kits.
- Recognition & Incentives: Implement recognition and team challenges, celebrate wins publicly; ensure budget adherence.
- Community Engagement (targeted): Engage team chats/groups to drive attendance, activity, and conversion – not broad corporate channel monitoring.
- Event Ownership: Plan and lead monthly kickoffs and opportunity sessions with clear attendance and conversion – not broad corporate channel monitoring.
- Event Ownership: Plan and lead monthly kickoffs and opportunity sessions with clear attendance and conversion goals; share post-event recap.
- Project & Issue Management: Drive cross -functional initiatives, escalate systemic issues via defined channels; track resolutions.
- Document & Systems Hygiene: Keep CRM/notes current to enable reporting, coverage, and leadership visibility.
- Live the Younique Mission: Model and promote Younique’s mission to uplift, empower, and validate in every interaction – leading with professionalism, inclusivity, and ethical selling practices.
- Event Attendance & Support: Attend and actively support corporate and field events (kickoff, trainings, roadshows, Convention), including pre-event promotion and post-event follow-through (recaps, action plans).
- Director of Sales Support: Assist the Director of Sales with planning, reporting, and strategic initiatives; provide weekly performance insights, prepare materials, and act as a delegate when requested.
Requirements
- 3+ Years of Account Management or Customer Support experience.
- Ability to communicate clearly in person and in written form.
- Must be able to speak, read and write in the assigned language.
- Maintain high attention to detail.
- Proactively identify and resolve issues.
- Work effectively in team settings and individually.
- Possess a thorough understanding of the pay plan.
- Demonstrate outstanding customer experience skills.
- Live and promote Younique’s mission to Uplift, Empower, and Validate in every interaction.
