Hybrid Admissions Coordinator- Full Time na Lifepoint Health

Facility Name: North Florida Rehabilitation Hospital

Schedule: Full Time (weekends as needed)

Your experience matters 

North Florida Rehabilitation Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Clinical Liaison joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you’ll contribute 

An Admission Coordinator who excels in this role: 

• Leads the admissions office process in IRF sites.
• Direct supervisory role of all hospital admission associates.
• Coordinates all facility tours provided to potential patients and guests – providing outcomes and clinical data pertaining to their specific needs.
• Ability to independently make decisions on prioritization of processing referrals and insurance authorizations based on clinical readiness.
• Compiles reports on patient outcomes data for liaisons and partner healthcare centers.
• Attends Hospital-wide operations meetings to report on potential admissions, patient needs, and pipeline information.
• Maintains open communication with liaisons and internal staff regarding bed availability and staffing.
• Coordinates the flow of information through the admissions process and forwards to appropriate departments for the successful completion of admission.
• Collect and record all information necessary for admitting patients.
• Immediately notifies appropriate rehab liaison to perform a clinical evaluation.
• Communicates admission status and coordinates all aspects of rehab admission. Pre- Admit all patients into appropriate EMR/Billing system – obtain correct demographic, clinical, and insurance information.
• Contact patient’s insurance to confirm and determine amount of coverage and benefits, deductible due, length of stay and if pre-certification is required, in order to complete Insurance Benefit Verification form.
• Obtain Pre-certification for inpatient rehabilitation stay and document necessary information for case management to follow up once patient admits.
• Answers telephone promptly and courteously, providing information and completing all referral/intake forms as appropriate for each call.
• Notifies appropriate departments of patient’s anticipated admission date/time.
• Notifies the appropriate personnel of the anticipated arrival time of all inpatients.
• Inputs new referrals into EMR for clinical liaison to complete Pre-admission screen
• Informs the patient of their verified insurance benefits and refers them to the appropriate finance department for further billing questions.
• Creates working patient files to track progress with patient’s admission
• Maintains confidentiality of patient medical records information in accordance with hospital’s defined policies and procedures.
• Coordinates denial information with liaisons for follow-up communication to referral sources, families and physicians.
• Continuously updates referral logs to indicate patients admission, pending, or denial status and reason for denial
• Provides current list of all pending referrals to liaisons, and necessary hospital staff
• Notifies insurance provider of patient’s admission and updates authorization information, as needed.
• Provides monthly information on conversion ratios.
• As needed, Completes admitting paperwork, obtaining appropriate signatures, reviews information with the patient and family, obtains patient identification and insurance cards for copy.
• Must be cooperative and have the desire to be a team player.
• Must recognize and observe confidentiality principles.
• Performs other duties as requested by authorized personnel or as necessary for effective operation of the facility, including emergency situations.
• Processes referrals and coordinates admissions of all patients in an efficient, responsive manner. Assists with action plan for all pending cases to maximize conversion of referrals to admissions.
• Prepares all forms completely and accurately prior to the arrival of all admissions.
• Maintains up-to-date statistical data in computer information system within established time frames.
• Ensures completion of all referral documentation and maintains filing systems.
• Maintains, posts, and distributes an accurate census and referral information to administration hospital staff on a daily basis.
• Maintains systems and processes for timely data-entry of pre-admit, admission, and registration of information for inpatients and outpatients.
• Compiles daily and monthly statistics for admission, discharges, referrals and denials.
• Prepares statistics for corporate report as designated.
• Compiles and distributes weekly admissions/discharges list. Monitors pending list daily.
• Recognizes problems and assumes responsibility for helping to solve them when they occur.
• Seeks supervisory help appropriate in problem solving and assists in implementing solutions.
• Ensures patients have a good understanding of their insurance benefits and answers questions as needed.
• Other duties as assigned.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage — with medical plans starting at just $10 per pay period — tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

• High School Diploma required. Some college preferred.
• Minimum of 2 years of experience in Admitting and/or medical insurance preferred.
• Experience in handling patient admissions preferred.
• Extensive knowledge of insurance and their benefits and admitting forms.
• Proficiency in recording admission reservations.
• Management experience preferred.
• Basic computer knowledge including Outlook, Excel, PowerPoint and Word
• Must be able to read, write, and speak the English language.
• Good communication skills.
• Ability to work harmoniously with other personnel.
• Ability to deal tactfully with patients, hospital staff and the general public.
• Med-Surg hospitals and systems (for profit and non-profit) knowledge desired
• Must be able to follow written and oral instructions.
• Must maintain a professional demeanor and appearance to reflect proper image for the hospital and the board members, medical staff, community leaders and fellow employees.
• Must have good organizational skills and analytical ability in order to interpret information, and carry out duties independently.

Connect with a Recruiter 

Not ready to complete an application, or have questions? Please contact Fomeika Ingram by emailing at [email protected].

EEOC Statement

“North Florida Rehabilitation Hospital is an Equal Opportunity Employer. North Florida Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

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