Hybrid Regional IT Manager, North America na Kymera International

Description

The Regional IT Manager, North America (NAM) is part of Kymera’s Global IT Operations team, responsible for overseeing the delivery and continuous improvement of IT services across manufacturing plants and office locations in the USA and Canada. This hands-on and service-focused leadership role will drive operational reliability, user satisfaction (UX), and service performance (KPIs), while ensuring alignment with global IT standards and compliance frameworks (such as CMMC 2.0) and meeting CUI protection requirements. 

This role requires close collaboration with global IT teams, local business leadership, and Operational Technology (OT) teams, with a practical understanding of manufacturing environments and IT/OT interactions.

This is a full-time, five-day-per-week role based in Durham, NC, with at least four days per week on-site. Due to some compliancy requirements, applicant must be a US Citizen or a permanent resident (green card holder).

JOB RESPONSIBILITIES:

• Own the end-to-end delivery of IT services (infrastructure, devices, applications, support, and security) while driving continuous service improvement and focusing on user experience (UX).

• Act as the primary IT contact for regional business and plant leadership, translating needs into IT solutions that support business and operational priorities.

• Collaborate with global IT functions (Infrastructure, Security, Applications, End-User Support) for alignment and deployment of IT services.

• Manage digital workplace services, remote work enablement, collaboration tools, and device lifecycle.

• Oversee external service providers (MSPs), ensuring KPI-driven performance and service quality.

• Promote a root-cause resolution mindset, ensuring temporary fixes are followed by permanent solutions.

• Lead and coordinate regional IT projects, including rollouts, upgrades, migrations, and M&A activities.

• Support IT governance, compliance, CMMC 2.0, and CUI protection requirements, including audits and assessments.

• Support IT budgeting, procurement, and project execution in partnership with global teams.

• Drive user satisfaction improvements using feedback and service performance metrics.

 TRAVEL: Expected occasional travel in the USA and Canada < 15%.  

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent professional experience).

• 7+ years in IT service delivery, infrastructure management, or IT operations in manufacturing or industrial settings.

• Experience managing MSPs and working in KPI-driven service models.

• Experience collaborating with OT teams and supporting IT/OT interdependencies in plant operations.

• Strong knowledge of Microsoft ecosystem (Windows, Microsoft 365, Intune, Azure AD, Active Directory), networking (LAN/WAN/SD-WAN, firewalls, VPN), and endpoint management tools.

• Strong hands-on experience with Microsoft technologies, networking, and ITSM tools (preferably ServiceNow).

• Strong service attitude, user focus, and commitment to enhancing end-user experience (UX).

• Proven ability to lead regional IT projects, including infrastructure improvements, migrations and site integrations.

• Comfortable with IT standardization, dashboards, documentation, KPI-based vendor management, and hybrid IT environments (on-prem/cloud).

• Familiarity with CMMC 2.0, CUI handling, and regulatory IT operations compliance.

PREFERRED SKILLS & EXPERIENCE: 

• Hands-on, solution-driven, with a focus on root-cause problem solving and continuous improvement.

• Familiar with business applications (e.g., SAP), cybersecurity practices, manufacturing and OT environments, as well as automation, AI, and DevOps concepts.

• Effectively leads through dynamic and fast-changing environments, balancing multiple priorities and stakeholder demands.

• Experience working in matrixed, multicultural, and distributed teams.

• Excellent relationship management, stakeholder engagement, and communication skills.

KEY COMPETENCIES:

• Change Management: Promote and leads IT-related change, ensuring alignment, communication, and smooth adoption across stakeholder groups and users.

• Communication: Communicates clearly with both technical and non-technical audiences; fosters transparency and alignment across teams.

• Customer Focus / UX Orientation: Keeps user satisfaction, service quality, and business continuity central to all IT decisions.

• Collaboration and Relationship Management: Builds trust with business leadership, OT teams, and global IT functions.

• Results Orientation / Service KPI Focus: Holds self and vendors accountable for measurable service performance, based on defined KPIs.

• Problem Solving / Root Cause Analysis: Applies structured thinking to resolve issues sustainably and minimize business disruptions.

• Decision Making: Makes informed decisions balancing business impact, technical feasibility, and operational risk.

• Vendor & Service Partner Management: Manages external partners to ensure KPI-driven performance and service improvement.

• Operational Awareness (IT/OT Context): Understands manufacturing and OT environments, ensuring IT delivery aligns with production needs.