Hybrid Director of Admissions na Clearfork Academy LP

Description

Reports To: Chief Operations Officer (COO)

MISSION STATEMENT: Leading adolescents to a new legacy.

The mission of CLEARFORK ACADEMY is to offer the highest quality and professional, substance abuse and mental health

treatment across a full continuum of care.

We are committed to treating patients and their families with the highest regard and respect as clients work toward reaching their

highest growth potential in their recovery process. This is accomplished through the strict adherence to the highest ethical standards

of care and policies and procedures set forth by the Texas Department of State of Health Services and the Joint Commission.

•  CLEARFORK ACADEMY ensures all clients are treated with compassion, respect, and dignity regardless of race, creed, age, sex, handicaps, or sexual orientation.
•  CLEARFORK ACADEMY employees are competent and responsible personnel who adhere to a strict code of professional ethics which include but are not limited to the prohibition of fraternization with patients, exploitation of clients, or any criminal behaviors.
•  CLEARFORK ACADEMY provides clients with accurate and complete information regarding the available services including the program rules, regulations, goals and objectives of the program.
•  Appropriate availability of alternative treatment modalities is made at any time before during or after treatment if they are requested or the client’s needs are out of the scope of our practice.
•  CLEARFORK ACADEMY will ensure that discharge from treatment is conducted in accordance with Texas rule standards.
•  CLEARFORK ACADEMY provides both Texas and Joint Commission environment of care standards.
•  CLEARFORK ACADEMY will take all necessary and appropriate measures to maintain individual client records and information in a confidential and professional manner.
•  CLEARFORK ACADEMY strives to maintain positive relations with the surrounding community and pursues every reasonable action to encourage responsible client behaviors and community safety.

SUMMARY

The role of the Director of Admissions at CLEARFORK ACADEMY is to lead, manage, and hold accountable the admissions

department for the successful admission of clients to Clearfork Academy services. The Director of Admissions is responsible for

serving as one of the initial points of contact for potential clients and referring parties of the facility, and providing excellent

customer service to both clients and referring parties. Additional responsibilities include converting the organization’s business

development and marketing efforts into sales for Clearfork Academy.

AGE/PATIENT POPULATION(S) SERVED

Age of Patient Population Served: Adolescent and Young Adult Males

Population Served: Persons meeting DSM 5 criteria for substance use disorders with or without co-occurring psychiatric illness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Leads, manages, and holds accountable the admissions coordinators and other admission department employees to the standards of their job descriptions and Clearfork Academy code of conduct.
•  Plans, organizes, directs, staffs and controls admitting processes and operations; oversees patient financial counseling, preadmission screens, admission scheduling, and related activities ensuring that those assigned areas conform to facility goals, objectives, and accreditation requirements.
•  Establish and maintain trusting and professional relationships with referring parties in a collaborative manner to understand referring parties’ needs, being aware that many referring parties call in an effort to transfer clients to other programs or seek additional help for clients in need of multiple services.
•  Enter client data into facility client databases; oversee the maintenance of accurate databases of patients as they are admitted, discharged, transferred, or moved to other levels of care.
•  Track calls and conversion rates and develops and trains team on methods for increasing sales conversion rates.
•  Accurately processes patient payments and notifies billing office of payments to ensure proper account credit.
•  Performs other duties and tasks as required.

Requirements

AGE SPECIFIC COMPETENCIES (ADOLESCENT AND YOUNG ADULT MALES)

•  Allows patient to maintain control; involves patient in decision-making and planning of care, as appropriate to condition and situation.
•  Encourages participation in care.
•  Demonstrates clinical knowledge of expected vital signs.
•  Identifies trauma, abuse/neglect or exploitation a client may have experienced.
•  Encourages family support.
•  Recognizes/respects concerns over interruption of work/plans/separation from family, etc.
•  Recognizes fears regarding potential lifestyle changes.
•  Encourages verbalization of fears and anxiety; maintains age-appropriate communication.
•  Demonstrates an understanding of developmental milestones of adolescents and young adult.

MINIMUM JOB REQUIREMENTS

Education, Training, and Experience Required:

•  Bachelor’s Degree in related field of study (preferred)
•  2 to 5 years work experience as an Admission/Intake Specialist, preferably in the field of chemical dependency and/or behavioral health
•  Qualified Credentialed Counselor holding one of the following licensures: Licensed Chemical Dependency Counselor (LCDC), Licensed Professional (preferred)
•  Current CPR/FA certification
•  Current Handle with Care Physical Holding Certification

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

•  Knowledge of industry standards as related to the position of Director of Admissions.
•  Knowledge of legal and ethical issues related to patient’s rights.
•  Knowledge of crisis intervention techniques.
•  Knowledge of community/regional mental health resources.
•  Knowledge of principles and practices of customer service.
•  Professional readiness: Issues related to self-awareness, diversity, ethics, and continuing education
•  Knowledge of PC and Mac software programs, particularly Microsoft Word and Excel is required.
•  Written and oral communication skills; must be able to concentrate on work amid distractions such as noise, conversations, and foot traffic
•  Must maintain self-control in volatile or hostile situations such as when verbally or physically confronted in an aggressive manner
•  Must be able to work independently with little direct supervision in an unstructured environment with multiple demands
•  Reading and writing level that can clearly express or understand complex concepts, assessments, directions and processes or sequences of events - level equivalent to at least two years of college.
•  Ability to represent the program well in interactions both inside and outside the facility
•  Demonstrates an understanding of the developmental milestones of adolescents and young adults.

PHYSICAL DEMANDS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time. The

employee must occasionally lift and/or move up to 25 pounds.

The job requires frequent contact with water (hand washing and cleaning) and working with body fluid and hazardous chemicals.

When under these working conditions, OSHA standards and universal precautions must be followed at all times.

While performing the duties of this job, the employee must be able to work in a fast-paced environment with minimal to high

volumes of stress.