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Hybrid Patient Coordinator na Carolina Orthodontics & Children's Dentistry

Carolina Orthodontics & Children's Dentistry · Fayetteville, Estados Unidos Da América · Hybrid

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About the Practice:

Carolina Orthodontics & Children's Dentistry - Fayetteville, our goal is to provide cutting-edge orthodontic and dental treatments to our patients. Our state-of-the-art office allows us to provide our patients with the best care in a comfortable and inviting setting. Our staff knowledgeable and experienced but we provide a fun and inviting environment for our patients.

 

Job Description:

Are YOU:

Outstanding
Reliable
Technical
Hard-working
Observant
WE are:
Compassionate
Authentic
Rowdy (at times)
One-of-a-kind
Leaders
Inclusive
Nurturing

Appreciative

Responsibilities:

As a Patient Care Coordinator, you are the first interaction for guests and play an integral role in setting the expectations for their experiences. You will perform a wide range of responsibilities, to include:

  • Be professional, punctual, reliable, and accountable for the quality of your work
  • Answer phone according to telephone etiquette protocol, striving for 100% answer rate
  • Enforces office policies and protocols with guests discreetly, tactfully, and professionally
  • Maintain guest accounts/records by obtaining, recording, and updating personal and financial information with a high degree of accuracy
  • Monitor daily insurance correspondence from Home Office, coordinates with dental offices for resolution of issues
  • Keeps informed and updated on OSHA regulations and HIPAA (Health Insurance Portability and Accountability) requirements
  • Always adhere to service and brand representation
  • Commitment to providing excellent customer service
  • Maintain composure and professionalism when exposed to stressful situations
  • Ability to work cooperatively with management, staff, and patients
Qualifications:
  • High school diploma or equivalent required.
  • A minimum of two years of front office experience preferably in a dental setting.
  • Proficiency with Microsoft Office Suite.
  • Knowledge of dental software strongly preferred.
Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Salary Range:Based on experienceRequisition Number:2025-16485
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