Hybrid Branch Manager I na USF Federal Credit Union

When joining USF Federal Credit Union, you can expect to work for a company that: 

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the “Sterling Governor’s Award for Excellence” and League of Southern Credit Unions & Affiliates “Credit Union of the Year”.
• Has a culture of engagement, growth, process improvement and community volunteerism.

What’s in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

Lead a branch team focused on delivering personalized financial solutions to improve the lives of our members.  Oversee branch performance, staff development, and strategic initiatives to drive growth, operational efficiency, and exceptional member service.  Develop relationships with members and within the community.

Essential Functions Include:

• Lead Others: Hire, supervise, train, mentor and motivate staff; manage scheduling and staffing needs. Support the team – share successes and remove barriers.
• Care for and Develop Talent: Work with employees to define and implement development opportunities. Monitor workloads, appreciate and recognize excellence.
• Demonstrate Business Acumen: Understand financial products (loans, mortgages, savings), budgeting, and interpret financial reports. Seek and implement industry’s best practices.
• Measure and Manage Work: Break work down into manageable steps and conduct performance evaluations, track performance against goals, and develop sales strategies. Engage in business development activities with the operating areas of the branch in efforts to grow membership and loan portfolio.
• Member Service Excellence: Build relationships, resolve member issues and ensure satisfaction.
• Compliance and Risk Management: Ensure operations meet regulatory and internal standards.
• Technology Proficiency: Demonstrate proficiency with credit union software, Microsoft Office, and digital tools used in financial services.
• Cash Management: Oversee cash flow, vault operations, and teller transactions.
• Operational Oversight: Manage daily branch functions including cash handling, security and administrative tasks.
• Transaction Processing: Receives and processes member financial transactions with accuracy, including deposits, withdrawals and loan payments; provides money orders, official checks and cash advances. Processes ATM/Debit card order, direct deposit, wire transfers, stop payments and check orders.
• Loan Processing and Applications: Evaluate and process various types of loan applications. Obtain a NMLS number to be able to advise members and close mortgages/home equity loan products. 
• Branch Appearance: Demonstrate immense pride in their branch by ensuring the interior and exterior of the branch are top level appearance in all aspects

Reports to:

Director of Branch Operations

Manages:

Assistant Branch Manager and Branch Staff

Required Education and Experience:

• B.A. degree from an accredited college/university or equivalent experience.
• 3-5 years of previous leadership experience in a financial institution setting or equivalent experience. 

Additional Skills:

• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Strong time management and organizational skills. Ability to multi-task under pressure.
• Exceptional leadership skills, ability to motivate, influence, and engage direct and indirect reports and peers with a significant level of diplomacy and trust.
• Self-reliant, critical thinker, problem solver, results oriented.
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Excellent presentation skills, confident in all settings with individuals at all levels of the organization both internal and external. 
• Energetic, forward-thinking, and creative in business solutions with high ethical standards and trustworthiness.
• Act as a change agent, who can collaborate with diverse interest and adapt to changes within working responsibilities.
• Excellent verbal and written communication skills. Able to communicate effectively and tactfully with employees and members both orally and in writing.
• Proficient in Microsoft Word, Power Point, Excel and Outlook. Excellent technical aptitude.
• Must complete Medallion Signature Guarantee (STAMP) training and be an authorized representative of USF Credit Union.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. This position does include some remote work.  

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Full-Time/40 hours per week

Classification:

Exempt

Other Duties:

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us:

For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 75,000 members and exceed $1.2 billion in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATMs nationwide. 

Our vision is to be the most influential partner in each member’s financial journey. 

Our mission is to deliver financial solutions to improve members’ lives.