Hybrid 1st Line Support Engineer na Petroineos Trading Limited
Petroineos Trading Limited · London, Reino Unido · Hybrid
- Junior
- Escritório em London
Working alongside our varied Infrastructure team, as a 1st Line Support Engineer, you will deliver a timely, professional, and friendly service and provide 1st line support for all calls that are logged, either remotely or desk side.
Working to SLA thresholds for incidents, requests and problems, prioritising and managing workload effectively to deal with several open tickets at one time.
Floor-walking, desk based and remotely support the business users, company infrastructure and applications.
This is a 12-month FTC position.
This is a 12-month FTC position.
Key Responsibilities
- Pickup tickets and progress to resolution or escalation and keep customers updated as to the progress of their issues
- User creation & Termination in Active Directory and Azure AD
- Support Windows 10/11 Operating system, Office 2019/365, Software Updates,
- Manage & Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed
- Setup & Support Exchange 2019/365 user mailboxes
- Support Refinitiv Eikon terminals, Bloomberg Terminals, ICE/WebIce, Cloud9 Trader Platform
- Install and troubleshooting of JAVA & JAVA-patches & Local PC certificate management
- Troubleshoot Citrix Workspace client issues
- Desk, PC and monitor moves & adjustments
- Manage mobile phone deployment and management (MDM)
- Support other operational teams (Infrastructure, DBAs, Application support)
- Assist in Procurement process and keep Asset records up to date
- The role comes with an occasional requirement for weekend and evening work
Skills, Knowledge and Expertise
- Minimum 2 years of 1st Line support experience at a financial Institution or Commodities Trading house
- Exposure to the below technologies beneficial:
- Microsoft Exchange
- Microsoft Office 365 - Maintenance & Configuration
- Windows OS 10/11
- Active Directory & Azure AD
- Citrix VDI Technologies
- Service Desk Management tools (JIRA & Confluence)
- Bloomberg, Refinitiv, ICE, Cloud9 Trader
- Industry experience would be advantageous but not essential
- Mandarin speaking is advantageous but not essential
Benefits
The role offers a competitive salary (commensurate with experience), plus discretionary bonus and a comprehensive benefits package.
