Hybrid Program Specialist - Data Management, Systems and Processes (Toronto, ON, CA) na Rogers Sports & Media

Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team – and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch the lives of 30 million of Canadians every month!

Not only is our business strong, but so is our culture. We genuinely care about each other and working in an environment that allows each of us to bring our best authentic selves to work. That starts with our firm commitment to a diverse, inclusive and safe workplace. We’re also dedicated to giving back by using our media megaphone to help Canadians who need it most. Our team is All IN on diversity and inclusion – find out more at www.allinforequity.ca.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are working from home, and are equipped to do so safely and efficiently.

Are you up for the challenge and the fun?  If so, consider the following opportunity!

Program Specialist – Data Management, Systems and Processes

Jays Care Foundation | Toronto Blue Jays Baseball Club

Jays Care Foundation is looking for a highly motivated and detail-oriented Program Specialist to join our team. The Program Specialist will be responsible for overseeing and managing data management, systems, and processes within our organization. Their primary focus will be on developing, implementing, and maintaining effective data management strategies to ensure the accuracy, integrity, and security of our data through our Qualtrics and Salesforce platforms. Candidates should have excellent organizational and communication skills, a solid understanding of system platforms, and experience in data entry and process mapping.

This position will be a hybrid position with approximately 50% working in-person at the Rogers Centre Jays Care office (1 Blue Jays Way, Toronto, Ontario) 2 days of the week and 50% working from home 3 days of the week. Please note: some weeks may require additional in person office days on an as needed basis. Successful candidates may opt to work in-person for more than 2 days each week, pending a conversation with their supervisor.

REPORTS TO: Jays Care Senior Manager, Programs

TERM: September 5, 2023 – September 6, 2024

COMPENSATION: ($27/hour – 35 hours per week)

RESPONSIBILITIES:

• Develop and implement data management policies, procedures, and best practices to ensure data integrity, accuracy, and consistency across the organization.
• Design and maintain efficient data collection, storage, and retrieval processes to meet the needs of various programs and stakeholders.
• Collaborate with cross-functional teams to identify data management requirements and develop appropriate solutions.
• Establish data quality standards and conduct regular audits to identify and resolve data discrepancies or issues.
• Monitor data management systems, identify areas for improvement, and make recommendations for enhancements or system upgrades.
• Train and support staff members on data entry, data management procedures, and use of data management systems (Qualtrics and Salesforce).
• Develop and maintain documentation, including user guides and training materials, to support data management processes.
• Ensure compliance with data privacy and security regulations, such as GDPR or HIPAA, and implement appropriate safeguards to protect sensitive data.
• Stay up to date with industry trends and advancements in data management systems and technologies.
• Provide technical support and troubleshooting assistance to end-users regarding data management systems and processes.
• Assist with other assigned tasks as needed

EXPERIENCE AND SKILLS:

EDUCATION/TRAINING/CERTIFICATION:

• Completion or progress towards a University Degree and/or College Diploma in disciplines surrounding Computer Science, Information Technology/Systems, Program Administration, Business Administration, or related field preferred.

JOB KNOWLEDGE/SKILLS REQUIRED (must have):

• Experience in a program or project management.
• In-depth knowledge of data management principles, practices, and technologies.
• Proficiency in using data management systems and software tools, such as SQL, Excel, or data visualization platforms.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication skills, both verbal and written, with the ability to effectively convey complex information to diverse audiences.
• Ability to collaborate and work effectively with cross-functional teams.
• Ability to handle multiple projects and priorities in a fast-paced environment.
• Strong organizational and time management skills.

JOB KNOWLEDGE/SKILLS DESIRED (asset):

• Professional experience in the public and/or the not-for-profit sector

• Familiarity with data privacy and security regulations and best practices.
• Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus.
• Knowledge of HTML, CSS, and JavaScript
• Knowledge of Salesforce or Qualtrics

About Jays Care Foundation:

As the charitable arm of the Toronto Blue Jays, Jays Care uses baseball to teach life skills and create lasting social change for children and youth in marginalized communities across Canada. We proudly work in all ten provinces and two territories running programs to level the playing field for Canadian kids facing some of the most pronounced opportunity gaps, including: kids living in inner cities; kids living in First Nation and northern communities; kids living with physical and/or cognitive disabilities; and girls without access to sport. To learn more, visit jayscare.com.

Jays Care is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

Don’t meet every single requirement in this posting? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification or requirement we encourage you to apply anyways. You may be just the right candidate!

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Schedule: Full time

Shift: Day

Length of Contract: 12 Months

Work Location: 1 Blue Jays Way (210), Toronto, ON

Travel Requirements: Up to 10%

Posting Category/Function: Digital & Program Management

Requisition ID: 294719

Posting Notes:  Rogers Sports & Media