Interested in creating compelling user experiences through intelligent voice browser applications?
We believe that all voice interactions have a special power to create great customer experiences, even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. At Versay, Voice Application developers practice this belief every day when creating these kinds of experiences. It is both an art and a science and requires people with intuition, creativity, and the ability to imagine many different user perspectives.
As a Software Engineer, you will be developing next-generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop, and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech, and network technologies.
The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.
What You'll Do
Energize teammates to continuously improve
Possess strong technical capabilities
Enjoy working independently in a fast-paced technical environment
Analyze existing architecture to make consistent improvements
Possess excellent analytical and problem-solving skills
Demonstrate curiosity with regard to software
Provide on-call support to external customers
Work with cross-functional teams to troubleshoot issues
Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
Perform design and code reviews
Learn and implement a wide range of technologies that integrate solutions with customers
Transition solutions to internal and external platform teams
Prioritize and juggle between multiple projects based on customer needs
Communicate with external customers as required
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
A Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
Up to 2 years of experience as a software developer
Proven track record of developing high-quality software
Knowledge of Object-Oriented software development techniques
Ability to communicate with developers, executive managers, and external customers
Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
Strong verbal and written communication skills
Proficiency in conversational North American Spanish, preferred
Experience in MVC frameworks, preferred
Experience with Jenkins or other build server, preferred
Experience with Agile development practices, preferred
Interest in data collection and analytics, preferred
Knowledge of multiple SDLC practices, preferred
Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
Working with UNIX/Linux/OSX, preferred
Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
Deep understanding of the principles of IVR Voice Interface design, preferred
Who We Are
The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape your perception and experiences.
At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services to state-of-the-art IP telephony to cutting-edge real-time analytics, Versay technology makes millions of voice interactions better every day.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
· Multiple medical, dental, and vision plan options
· Company-paid life insurance, short and long-term disability
· 401(k) savings plan with company match (50% on first 6% of employee contribution)
· 35 days total annual PTO
· Annual Bonus Program
· Paid maternity and paternity leave
· Relocation allowance
· Employee referral bonus
· Gym membership
· Technical and Professional Development stipend
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Versay's communication solutions. We recognize that equitable and unique individuals benefit our teams' problem-solving, innovation, and development efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.
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