Hybrid EVP/Chief Administrative Officer na Redwood credit union

Executive Leadership Opportunity 

We’re seeking a visionary and purpose-driven executive to lead strategic operations across Technology, Innovation, and Service Excellence — including IT, Product Innovation, Corporate Real Estate, Payments, Card Services and Electronic Services. This role is ideal for a bold, values-led leader who will be part of an Executive Team who can bring clarity to complexity, align teams around a shared vision, and scale transformative ideas into enterprise-wide impact. You’ll shape not only what we build and how we serve but also inspire and empower the leaders who make it happen — directly influencing how we fulfill our mission to serve passionately, build community, and inspire hope.

• Strategic Leadership:

Develop and execute strategic plans that align with our company's vision and goals. Inspire and motivate teams to achieve excellence and drive innovation across all areas of responsibility.

• IT and Product Innovation:

Lead the development and implementation of cutting-edge technology solutions and innovative products that meet the evolving needs of our customers. Foster a culture of continuous improvement and technological advancement.

• Corporate Real Estate:

Oversee the management and optimization of our corporate real estate portfolio. Ensure that our facilities support our business objectives and provide a productive and engaging work environment.

• Payments and Card Services:

Drive the growth and development of our payments and card services offerings. Identify new opportunities and partnerships to enhance our product portfolio and deliver exceptional value to our Members.

• Electronic Services:

Lead the expansion and enhancement of our electronic services. Ensure that our digital platforms are user-friendly, secure, and provide a seamless Member experience.

• Business Services:

Oversee the delivery of high-quality business services that support our company's operations and drive efficiency. Implement best practices and innovative solutions to enhance service delivery and customer satisfaction.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

 

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

 

•  32nd largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

•   Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•   Recognized by Forbes as one of “America’s Best Small Employers 2023" 

•   Voted Best Places to Work in the North Bay 19 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.