Hybrid Appeals Administrator, Amazon Appeals Administrator, Amazon with verification
Amazon · nan, · Hybrid
About the job
DescriptionThis role is a contract for approximately 10 months.At Amazon we believe that every day is still Day One. We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeals Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. We provide accurate, consistent and timely responses to inquiries from various contact channels – phone and chat. In this role you will master your research skills and ability to resolve appeal related issues coming in via the phone or chat systems while using our case management system to document and track every call with high level of accuracy. Our HR Professionals must be able to ask our Amazon employees probing questions to fully understand their questions or concerns, quickly researching available resources to provide an accurate response or follow up with the appropriate team when needed. Moreover, you will encourage self-service tools available for all employees. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.Key job responsibilities
We are open to hiring candidates to work out of one of the following locations:Virtual Location - INDBasic Qualifications
Preferred Qualifications
Company - Amazon Dev Center India - Hyderabad - A85Job ID: A2578482