Contribute to our mission, Technology for Life.
Reporting into the Field Service Team Leader - WA / SA / NT, the new Field Service Engineer (“FSE”) will be based in Perth, WA, whilst also supporting client needs in SA and NT on an intermittent basis. The FSE will perform safety and performance testing, installation, maintenance, and repair of Draeger medical devices located predominantly at customer sites or within the workshop environment to meet customer and service agreement requirements, as well as:
- Timely and effective response to break service requests;
- Preventative maintenance as per manufacturers testing and part replacement schedule;
- Installation of new devices and upgrades including basic operating instruction and orientation;
- Field corrective actions as required to remove product defects and reduce risk to patient health and safety;
- Customer support for region by ensuring that customer concerns and issues are addressed efficiently and to the satisfaction of the customer;
- Identify and communicate potential sales opportunities to the sales team;
- Technical support and advice to sales and marketing teams to increase sales;
- Identify and report quality issues from the field to management and internal departments;
- Travel regularly to client sites in Perth metro, wider WA, and interstate as required to SA and NT;
- Apply a compliance focused mindset across all operations, and;
- Always ensure a safety-first approach.
The ideal candidate will be equipped with the following qualifications, skills, and experience:
- Tertiary qualification in Engineering (Biomedical, Electronics, Mechanical, and/or Mechatronics), or a related field;
- Candidates with an electrical license with device repair experience are encouraged to also apply;
- Exposure to mechanical and mechatronic biomedical workplace infrastructure is highly desirable;
- 2+ years’ proven experience in similar field service work pertaining to biomedical devices;
- Desire and ability to quickly learn technical product information and service skills;
- Proficient in the use of Microsoft Office Suite of applications and Windows Operating Systems
- Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
- Team player with a positive attitude and willingness to learn;
- Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards;
- Excellent customer focus, stakeholder management, problem solving, interpersonal, communication, organisational, task management skills, and;
- Willingness to travel regularly to metro, regional, and interstate.
A Working With Children’s Check will be required for this position.
Make a difference – and be rewarded accordingly.
- Unique, supportive, respected, and proud culture;
- Feel great about being a part of helping communities;
- Genuine career and professional development opportunities;
- Flat structure and open doors, giving you access to all leaders;
- Global, long-established company with a great brand to reinforce your effort;
- Attractive remuneration package and annual bonus reviewed annually;
- Health and wellbeing partner discounts, and support throughout the career lifecycle;
- Recognition and service programs and birthday vouchers;
- Benefits, discounts, and Star Awards;
- Salary sacrificing options;
- Excellent and thorough on the job training;
- Employee Assistance Program for you, and your family, and;
- More that you would expect from a global leader.
We are passionate about everything we do. And we do it for Life.
Draeger creates technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.
Read more about having a career – not just a job – at Draeger by viewing our Careers page: https://www.draeger.com/en_aunz/Career
Applicants must demonstrate the right to work in Australia or New Zealand.
No agency assistance is required.
