Hybrid Customer Insights Researcher Customer Insights Researcher with verification
AUTODOC · Lisbon, Lisbon, Portugal (On-site) · nan, · Hybrid
About the job
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Responsibilities
Job Description
- Performs the process of research, from task acceptance until the delivery of final results:
- participation in sociological research (qualitative and quantitative);
- quantitative research skills using SPSS or similar statistics tools
- carrying out planned sociological, customer & user experiences researches;
- analysis of user metrics, customer behavior, and pain points;
- analyzing the CX metrics of NPS, CES, and Churn Rate;
- analysis and building of personas and customer portraits;
- conducting research for the construction of CJM
- independent proposal of conclusions and recommendations;
- independent initiation & methodical design of research;
- Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.
- Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.
- A few years of experience in customer research or related field.
- Strong understanding of customer research methodologies and tools.
- Skill in conducting quantitative and qualitative research using SPSS or similar statistical tools and systems such as Qualtrics.
- Ability to synthesize research findings into actionable insights and recommendations.
- Conducting insight surveys, moderating usability tests and conducting workshops, analyzing demographics and customer churn, etc.
- English - B2
- Other EU languages an advantage
- Master's degree with coursework in statistics, mathematics, social sciences, business, and/or economics
- Competitive salaries based on your professional experience
- Meals Allowance
- Fast growing international company with stable employment
- Annual vacation of 22 working days and 1 additional day off on your birthday
- Healthcare Insurance
- Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
- AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
- Retail discounts of up to 75% on travel, technology, fashion and much more
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Referral Program with attractive incentives
- Flexible working hours and hybrid work