Hybrid Customer Insights Researcher Customer Insights Researcher with verification
AUTODOC · Lisbon, Lisbon, Portugal (On-site) · nan, · Hybrid
About the job
Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Responsibilities
Job Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.
Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Responsibilities
Job Description
- Performs the process of research, from task acceptance until the delivery of final results:
- participation in sociological research (qualitative and quantitative);
- quantitative research skills using SPSS or similar statistics tools
- carrying out planned sociological, customer & user experiences researches;
- analysis of user metrics, customer behavior, and pain points;
- analyzing the CX metrics of NPS, CES, and Churn Rate;
- analysis and building of personas and customer portraits;
- conducting research for the construction of CJM
- independent proposal of conclusions and recommendations;
- independent initiation & methodical design of research;
- Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.
- Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.
- A few years of experience in customer research or related field.
- Strong understanding of customer research methodologies and tools.
- Skill in conducting quantitative and qualitative research using SPSS or similar statistical tools and systems such as Qualtrics.
- Ability to synthesize research findings into actionable insights and recommendations.
- Conducting insight surveys, moderating usability tests and conducting workshops, analyzing demographics and customer churn, etc.
- English - B2
- Other EU languages an advantage
- Master's degree with coursework in statistics, mathematics, social sciences, business, and/or economics
- Competitive salaries based on your professional experience
- Meals Allowance
- Fast growing international company with stable employment
- Annual vacation of 22 working days and 1 additional day off on your birthday
- Healthcare Insurance
- Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
- AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
- Retail discounts of up to 75% on travel, technology, fashion and much more
- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
- Free English and German language classes
- Referral Program with attractive incentives
- Flexible working hours and hybrid work
