About the job
Responsibilities
- Respond to customer inquiries via email, chat, and social media platforms
- Assist customers with product information, order status, and general inquiries
- Troubleshoot and resolve customer issues in a timely and professional manner
- Escalate complex issues to the appropriate team members for resolution
- Maintain accurate records of customer interactions and transactions
- Provide feedback to the Customer Support Manager on customer trends and issues
- Bachelor's degree in Business, Communications, or related field
- 1-2 years of experience in customer service or online support role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software
Value