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Hybrid Tech Support Analyst II Tech Support Analyst II
CompIQ · United States Of America · Hybrid
About the job
Description
Who we are…
CompIQ Solutions is a software and full-service provider focusing on the property and casualty medical bill review market. We provide an end-to-end solution for our clients leveraging our proprietary technology and software platforms in the delivery of our solutions and services. We focus our efforts on our three key stakeholders, in this order: 1) Clients; 2) Colleagues; 3) Company.
About This Role
We are looking for technically inclined candidates with excellent interpersonal skills for a senior-level Technical Support position. The Technical Support Analyst II role troubleshoots and attempts to resolve more complex issues pertaining to the IQReview software, database, and the customer’s workflows providing timely customer feedback as front-line first responders for clients.
Moreover, the Technical Support Analyst II communicates with customers directly as well as creates documentation requiring excellent written and verbal communication. This role is a senior role within the Technical Support team of the Company and requires extensive background and experience in problem-solving software related issues, including deep dive research into databases, all processes affecting the larger workflow, and sometimes source code and logic. This role will serve as mentor to junior level Technical Support Analysts.
This position is not an infrastructure, networking, or security position.
Duties And Responsibilities
Requirements
Required Qualifications
What We Offer
CompIQ Solutions provides our full-time, regular team members with the below benefits:
How To Apply
Interested? Please apply directly via our website at: https://compiqsolutions.com/careers/
CompIQ Solutions is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. EOE/M/F/D/V