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Description

Mercier Consultancy MD is delighted to present an exciting opportunity for a German Speaking Customer Service Agent to join the renowned team at Booking.com. This position allows you to work in beautiful Greece, where you'll assist customers while enjoying a vibrant work environment. You will be responsible for providing outstanding service to German-speaking clients, ensuring that their travel experiences are seamless and enjoyable.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, cancellations, and travel services.
• Provide clear, accurate information about accommodations, policies, and available deals to enhance customer satisfaction.
• Effectively resolve customer complaints and issues, working diligently to achieve positive outcomes.
• Document all customer interactions in the CRM system to maintain high-quality service and follow-ups.
• Collaborate with team members and other departments to improve the customer experience continuously.
• Stay informed about new features, promotions, and trends in the travel industry to provide informed support to clients.

Requirements

• Fluency in German (both written and spoken); proficiency in English is beneficial.
• Experience in customer service, especially in the travel or hospitality industry, is preferred.
• Strong communication skills and a commitment to outstanding customer service.
• Able to handle challenges with poise and provide effective solutions to customer issues.
• Proficient in using CRM systems and standard office software.
• Self-motivated with the ability to work independently in a remote or hybrid work environment.
• A passion for travel and a desire to help others create memorable travel experiences.

Benefits

1. Competitive Monthly
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...