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Description

Mercier Consultancy MD is excited to present an opportunity for a German Customer Support Representative to join a cutting-edge online payment platform team based in Greece. This role is perfect for tech-savvy individuals fluent in German who are passionate about delivering outstanding customer service in the fintech industry.

Key Responsibilities

• Provide excellent customer support to German-speaking clients via phone, email, and live chat regarding the online payment platform.
• Assist customers with inquiries, technical issues, and troubleshooting related to payment services.
• Ensure timely resolution of problems to maintain a high level of customer satisfaction.
• Document all customer interactions accurately using CRM software.
• Collaborate with technical teams to escalate and resolve complex issues efficiently.
• Stay informed about fintech trends and platform updates to guide customers effectively.

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is an advantage.
• Experience in customer support, preferably within fintech or digital payment platforms.
• Strong communication and problem-solving skills with attention to detail.
• Ability to handle technical inquiries and troubleshoot effectively.
• Familiarity with CRM systems and support software.
• Ability to work well independently and as part of a collaborative team.
• Willingness to work in Greece and adapt to a dynamic work environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Bonus
3. 2 Extra Salaries Per Year
4. Fully Paid Relocation Package
5. Fully Paid Training
6. Health Insurance
7. And Much More...