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Description

Join Our Team: Client Relations Specialist

At Fred Astaire Dance Studios®, we believe that dance has the power to enrich lives. We are looking for a Client Relations Specialist who is passionate about people, dedicated to excellence, and ready to play a key role in our studio’s growth.

In this role, you will be the primary guide for our students’ dance journeys. You aren't just selling lessons; you are providing a premium service by helping new clients navigate their goals—whether they are preparing for a wedding, seeking a new community, or looking for a creative outlet.

What You’ll Do:

• Manage the Client Journey: Act as the primary point of contact for new and existing students, ensuring every guest feels inspired, supported, and valued from their very first visit.
• Consultative Enrollment: Engage with prospective students to understand their motivations and provide tailored solutions. You will guide them through the enrollment process, helping them commit to the programs and memberships that best align with their goals.
• Drive Retention & Growth: Build and maintain lasting relationships. You will monitor student progress and maintain long-term connections to ensure our clients remain excited and engaged in their dance journey.
• Studio Advocacy: Use your enthusiasm and professional energy to promote our unique studio offerings, specialized workshops, and community events.
• Brand Excellence: Ensure the "Fred Astaire Experience" is delivered consistently, maintaining a warm, inviting, and high-end atmosphere for everyone who walks through our doors.

What We’re All About:
Founded in 1947, Fred Astaire Dance Studios® is a global leader in ballroom dance instruction, dedicated to providing an enriching experience through dance. We operate over 180 locations, welcoming students of all ages and backgrounds. Our friendly and inclusive atmosphere fosters community, creativity, and connection through the art of dance!

Requirements

Key Responsibilities:

• Engage with potential students and understand their interests in dance.
• Provide great customer service and share information about our classes, programs, and events.
• Conduct follow-ups with leads and maintain positive, professional relationships.
• Assist in developing and implementing sales strategies to meet studio goals.
• Track sales metrics and maintain accurate records of client accounts.
• Participate in local marketing efforts and community events to promote the studio.

Qualifications:

• Previous sales experience or a strong passion for customer service!
• Friendly and enthusiastic personality.
• Excellent communication skills, both verbal and written.
• A proactive mindset and the ability to work independently as well as part of a team.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning new software tools.
• A love for dance is a plus, but not required – come eager to learn!

Benefits

The Fred Astaire Team Experience

As a valued member of our studio team, you can expect a career that is as rewarding as it is exciting. We are committed to providing:

• A Vibrant Work Culture: Immerse yourself in a high-energy, fun, and supportive environment where every day is a celebration of movement.
• Dynamic Professional Activities: Engage in a diverse range of studio life, from private lessons and group classes to high-end parties, showcases, and regional competitions.
• A Legacy of Excellence: Join a brand with over 70 years of history. You are part of a thriving $4 billion industry with a company that prioritizes promoting from within.
• Expert Career Development: Access our world-class training programs designed to sharpen both your dance knowledge and your professional business skills.
• Adventure & Networking: Enjoy unique opportunities for travel and participation in exclusive national and regional dance events.

Our Comprehensive Benefits

We believe in taking care of the people who make our studio great. Our current and expanding benefits include:

• Paid Time Off (PTO): 40 hours per year to ensure you have the time you need to recharge and maintain a healthy work-life balance.
• Paid Holidays: Dedicated time off to enjoy major holidays with friends and family.
• Future-Forward Healthcare: As our studio continues to grow, so does our commitment to you. We are actively developing a healthcare benefits package to supplement our total compensation.

Total Compensation & Advancement

Our performance-based pay structure is designed to reward your dedication and results:

• Competitive Earnings: $31,200 – $78,000+ per year (Base salary plus uncapped earning potential).
• Performance Milestones: Clear, transparent pathways to increase your income as you grow our studio community.
• Free Continuing Education: We invest in you with ongoing training and certifications at no cost.
• Unlimited Advancement: From Specialist to Management and even Studio Ownership—we provide the roadmap for your long-term career growth.