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Description

Mercier Consultancy MD is excited to offer an excellent opportunity for German Speaking Customer Service Representatives to join a renowned company in the automotive industry, working and living in beautiful Greece. This role is ideal for individuals who have a passion for automobiles and are enthusiastic about providing top-tier customer support to German-speaking clients.

Key Responsibilities

• Respond to customer inquiries related to automotive products, services, and technical support via phone, email, and chat in German.
• Assist customers with order processing, troubleshooting, and warranty information.
• Provide accurate and timely information about products, availability, and service options.
• Document all customer interactions in the CRM system to ensure accurate records.
• Collaborate with internal departments such as sales, logistics, and technical support to resolve customer issues.
• Stay updated on industry trends and product developments to deliver knowledgeable assistance.

Requirements

• Exceptional in German (both written and spoken) is essential.
• A minimum proficiency of B2 in English is required.
• Previous experience in customer service, preferably within the automotive industry.
• Strong communication and interpersonal skills with a customer-centric attitude.
• Ability to efficiently handle multiple inquiries and resolve issues in a timely manner.
• Good organizational skills and proficiency in using CRM systems and related software.
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends if required.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Monthly Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Health Insurance
• And Much More...