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Description

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.

Responsibilities

• Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
• Provide accurate information and guidance on account management, product features, and troubleshooting.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
• Collaborate with team members to identify improvements in service delivery and customer experience.
• Stay updated on company offerings and industry trends to effectively assist customers.

Requirements

• Fluency in German (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service, ideally within a technology or service-oriented company.
• Strong communication skills with a customer-centric approach.
• Aptitude for problem-solving and the ability to manage challenging situations effectively.
• Familiarity with CRM systems and standard office software.
• Self-driven and capable of working independently in a remote or hybrid environment.
• Willingness to relocate to Bulgaria with full relocation support provided.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....