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Helpdesk Technician (Tier 1)

Vertin · Fergus Falls, Stati Uniti d'America · On-site

  • Ufficio in Fergus Falls
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Description

Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.

Responsibilities:

  • Diagnose and repair desktops, laptops, and peripherals
  • Configure new systems (OS install, drivers, apps, security)
  • Perform firmware/BIOS updates and hardware diagnostics
  • Prepare systems for delivery and maintain a clean work area
  • Track inventory and update asset records
  • Answer customer calls and create/update tickets in Syncro
  • Resolve Tier 1 issues (password resets, printer problems, basic app/network issues)
  • Escalate complex issues to Tier 2/3 as needed


Requirements

Requirements:

  • High school diploma (CompTIA A+ or Microsoft certs preferred)
  • 1+ year hardware repair or helpdesk experience (MSP a plus)
  • Windows, Microsoft 365, and networking knowledge
  • Familiarity with imaging and deployment tools
  • Strong communication, problem-solving, and time management skills
  • Ability to lift up to 50 lbs

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources