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Infrastructure Specialist - Cloud Application Operations

Computer Task Group, Inc · Chicago, Stati Uniti d'America · Onsite

$104,000.00  -  $249,600.00

  • Professional
  • Ufficio in Chicago
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Description:

CTG is seeking to fill an Infrastructure Specialist – Cloud Application Operations opening for our client in Chicago, IL.

 

Location: Chicago, IL
Duration: 6 months

 

Duties:

  • Provide 24/7 technical support for cloud-based applications, middleware, DevOps, infrastructure, and security environments.

  • Perform Level 1.5 remediation across the cloud fleet using standard workflows and incident handling processes.

  • Receive, record, and analyze incident information; determine appropriate actions and communicate solutions or action plans to clients.

  • Manage cloud elasticity, including auto-scaling resources and ensuring disaster recovery (DR) and redundancy failovers.

  • Support application services, APIs, IaaS, PaaS, SaaS, microservices, containers, Kubernetes, and middleware components.

  • Provide daily, weekly, and monthly integrated service management reports.

  • Work with ticketing tools such as ServiceNow, IBM Control Desk, and Remedy.

  • Leverage automation tools including Rundeck and IBM Runbook Automation.

  • Apply ITIL practices in Incident, Problem, Change, and Service Level Management.

  • Monitor cloud environments using tools such as IBM APM, Dynatrace, AppDynamics, NewRelic, Runscope, and Netcool OmniBus.

Skills:

  • Strong knowledge of cloud architecture, applications, and infrastructure.

  • Proficiency in DevOps, middleware, APIs, containers, Kubernetes, and microservices.

  • Experience with ITIL processes and integrated service management.

  • Hands-on experience with monitoring, automation, and ticketing tools.

  • Ability to analyze incidents and perform root cause assessments.

  • Strong communication and collaboration skills.

Experience:

  • Proven experience in cloud application operations, infrastructure support, and incident management.

  • Background in enterprise-scale cloud environments with IaaS, PaaS, and SaaS.

  • Experience with automation and monitoring solutions in multi-cloud or hybrid environments.

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

  • Relevant certifications such as ITIL, PMP, or AWS certifications are highly desirable.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

 

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

 

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

 

The expected base salary for this position ranges from $50.00 to $120.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

About Us:

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.