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Role Summary

• Daily Management & Supervision of Team of Sales Excellence / Support Administrators
• Become an active member of the Sales Excellence / Support department, communicating with all Aftermarket sales functions and supporting our team and Sales Excellence Manager daily. Develop External Sales Team/Sales Excellence relationships – suggest new ways of working to benefit sales
• Provide first class sales support and decision making to help maintain and expand the UK/Eire Aftermarket revenues, efficiently, effectively and predictably, embodying the voice of the customer.
• Act as a bridge between Sales, Marketing, Product and Customer Service

Main Tasks

• Supervise daily team activities; assign tasks, monitor and develop individual’s performance, track individual and team KPIs, etc.
• Administration and reporting to identify growth opportunities and areas of improvement
• Evaluate and maintain ERP and CRM systems
• Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
• Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
• Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
• Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
• Co-ordination with Group regarding routine enquiries and instructions
• Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
• Identify, co-ordinate, facilitate and implement cover and cross-training for key tasks across the team
• Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
• Monitor KPIs, forecast accuracy, and analyse data to provide concise and constructive data, enabling the Management team to make efficient and effective decisions
• Lead team queries. Find solutions and be the escalation point for immediate support
• Embodying a continuous growth mindset in regards to learning and development, individually and as a team

Your Profile

• Confident communicator (internal and external, written and verbal)
• Professional and mature attitude
• Analytical and proactive
• Adherence to direction from management
• Must be able to decision make quickly & accurately under pressure
• Positive and engaging mindset
• Persuasive but firm
• Expertise in area of sales department
• Ability to deal with pressure
• Concern for accuracy and quality
• Customer focused

Experience

• MRP and purchasing experience
• Ability to work on own initiative as well as being able to deliver as part of our team
• Skilled in prioritisation of own workload
• Confident to seek support/advise
• SAP
• Salesforce
• Experience in communicating/liaising with external customers
• Responsible for personal development
• Excellent and autonomous planning / organisational skills
• Good interpersonal skills, networker, liaison skills
• Must appreciate the benefits of team working
• Experience in similar job position
• Supportive team member