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Customer Care Specialist

BCS · Parsippany-Troy Hills, Stati Uniti d'America · Onsite

$41,600.00  -  $41,600.00

  • Professional
  • Ufficio in Parsippany-Troy Hills
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Customer Care Specialist Job Description (Parsippany, NJ)

 

The Position:

The focus of the Customer Care Specialist at BCS is to provide a “White-Glove” experience for inbound and outbound callers for BCS clients.  There is both a component of outbound calling and answering inbound calls/inquiries. The individual selected for this role will spend 8 hours each day on the phone working with BCS customers. This role is critical to client satisfaction and the continued success of BCS.

Responsibilities:

Outbound Efforts

  • Outbound calls and emails to connect with customers and invite them to register or renew their registration.
  • Outbound calls for follow-ups on existing records.
  • Responsible for making roughly 50 phone calls per day on average. 

 

Customer Care

  • Answer all inbound phone calls received by the BCS main number.
  • Work with the caller to identify and resolve questions or issues.
  • Handle vendor registrations and troubleshoot payment issues.
  • Resolve inbound customer care issues via online chat.

What you will need to succeed:

  • Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company.
  • Familiarity and comfort with modern tools like CRM software.
  • Ability to spend 8 hours of the work day on the phone if needed.
  • Ability to work without significant oversight in a fast-changing environment.
  • Self-starter, detail-oriented, and analytical.
  • Personable, professional, and able to talk to customers in a concise, neighborly manner.
  • Possess a professional and helpful attitude with excellent English communication skills (verbal and written).
  • Knowledge of Spanish is very helpful.

 

Job Requirements:

  • Strong communication, interpersonal, and customer service skills.
  • Comfortability and willingness to spend the majority of the workday on the phone with customers.
  • Required to work in-office 5 days per week, 9:00 am - 5:00 pm.
  • 1-2 years of customer service, sales, or related work experience preferred.

What is in it for you:

  • $20.00 hourly base pay rate.
  • Bi-annual pay rate increases based on performance.
  • Healthcare Coverage including Medical, Vision, and Dental for Full-time employees.
  • 401(k) with company matching.
  • Paid holidays and paid time off.
  • Ability to gain up to 2 remote days each week based on tenure.