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Description

Operator_Receptionist

Job Category: Non-Exempt (Hourly)

Location – North Tampa

Position Type: Full Time

Department – Admin

Hours of Work: Monday- Friday – 8:30AM to 5PM

Job Code:

Travel: None – onsite presence mandatory

Supervision – No

Reports to: Administration Manager

Job Summary:

As a telephone operator, you will be the voice and ears of our company. You will answer and direct (transfer) incoming calls. When needed, our operator takes and sends detailed messages.

Essential Duties:

Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.

• Ability to speak / project clearly and distinctly, and with friendly and courteous tone
• Ability to use listening skills to put callers at ease and obtain accurate and complete information
• Ability to think out-side of the box and anticipate the needs of the callers and co-workers
• Ability to multi-task and handle multiple calls at one time
• Ability to stay calm and collected
• Ability to provide outstanding customer service
• Ability to problem solve
• A professional demeanor with a willingness to help
• Experience is a fast-paced deadline-driven office
• Outstanding verbal and written communication skills

Required Skills:

• Great communication skills – both written and verbal
• Strong interpersonal skills that are customer service focused
• Proficient computer skills including Windows based office technologies (ex. Word, Excel), e-mail and automated billing systems.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.

Education and Experience:

• High School Diploma - required
• Experience in reception duties in a high-volume environment
• Healthcare industry experience - preferred
• Bilingual – English – Spanish - required

Mental, Physical & Performance Requirements:

• Abilities in planning, multi-tasking, and organizing,
• Effective verbal and written communication

Equipment Operated:

• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment:

• Position is in a well-lighted office environment with moderate noise.

Physical Requirements:

• Involves sitting approximately 90 percent of the day, walking or standing the remainder
• Continuous use of hands for keyboarding and data entry

Performance Requirements:

• Attendance onsite mandatory
• Ability to maintain work schedule and handle stamina throughout the day with work flow
• Ability to handle confidential information
• Ability to meet deadlines, adjust to changing requirements, and stress

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have received a copy of the job description for my position.

I have reviewed this job description and I understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor.

I have discussed any questions I may have had about this job description prior to signing this form.

________________________________________________________ _____________ Employee’s Signature Date