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Description

The Talent Success & Compliance Specialist, reporting to the Talent Engagement & Compliance Supervisor, is responsible for the administrative integrity and compliance of the professional linguist network (independent service providers). This role serves as the primary liaison between the company and its Talent network, ensuring all profiles and credentials are current, compliant, and deployment ready.

Duties and Responsibilities 

• Talent Credentialing & Compliance: Conduct comprehensive audits to ensure all new and existing Talent documentation (certifications, background checks, and business documents) is valid, current, and compliant. Proactively manage the full documentation lifecycle, including tracking expiration and initiating renewals.
• Strategic Communication & Engagement: Design and execute high-volume compliance campaigns and administrative communications (via CRM). Draft clear, professional content (FAQs, guides) and analyze engagement data to optimize communication strategy and drive document submission rates.
• Talent Support & Issue Resolution: Serve as the primary administrative point of contact, providing clear guidance, de-escalating concerns, and maintaining an empathetic tone while enforcing compliance. Collaborate cross-functionally to quickly resolve administrative issues that block Talent deployment.
• Data Management & Process Improvement: Maintain the accuracy and integrity of the Talent database by tracking compliance status using CRM and spreadsheets. Stay informed on industry regulations to support continuous improvement of internal administrative policies.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field preferred.
• 2+ years of experience in compliance, Talent relations, administrative coordination, or a related field. Experience with high-volume outreach is a significant plus.
• Strong command of CRM software (HubSpot or similar) and Microsoft Office Suite. Advanced proficiency in Excel/Google Sheets (managing data sets, tracking reporting) is highly preferred.
• Exceptional written and verbal communication skills. Ability to craft professional mass communications and handle sensitive phone conversations with composure.
• A "go-getter" attitude with the ability to work independently, manage competing priorities, and learn new technologies quickly.
• A proactive approach to problem-solving and a willingness to research and interpret administrative or regulatory guidelines.
• Background in the Language Services Industry (LSI) a plus.
• Experience with marketing automation tools or campaign management preferred.

Disclaimer:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. The duties, responsibilities, and qualifications may change at any time, with or without notice, to meet the business needs of the organization.

Hanna Interpreting Services LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities
• Hybrid Work Environment
• Pay Range: $23-25/hour